Customer Service Executive
5 months ago
Relaying extensive product information to customers.
- Conducting surveys and writing reports based on customer feedback on products and services.
- Providing customers with clear instructions to resolve issues.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Generate sales leads
- Excellent in negotiation with leads
- Able to work with minimum supervision
**Job Types**: Full-time, Permanent
**Salary**: From RM2,000.00 per month
Schedule:
- Monday to Friday
- Weekend jobs
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 2 years (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
Ability to Commute:
- Rawang (required)
Ability to Relocate:
- Rawang: Relocate before starting work (required)
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