Customer Service Manager

1 day ago

Rawang, Malaysia Talent Fishers Full time

Sales Department
- Malaysia - Rawang

**The Talent Fishers Group** **is the **Recruitment **Specialist** for international companies with staffing needs in **Asia**. We support our clients with our services during market entry, expansion and organizational change or restructuring.

**Customer Service Manager, Malaysia**

Our client operates within the Food & Beverages industries catering to the ever-growing needs of the major players within the food services space. To support and catalyze the growth of the company across the Asia Pacific region, Talent Fishers is looking for a Customer Service Manager for this client.

**Job location**: Rawang, Malaysia
**Report to**: Sales Director

**Job description**

The Customer Service Manager will mainly be responsible to ensure customer happiness by means of effective delivery and quick resolve of customer issues. They will also train and develop a team committed Customer Service Executives who will deliver a high level of customer service.

More specifically, your duties will consist of the following tasks:

- Developing and maintaining of Customer Service policy and standard for an entire organization
- Managing a team of Customer Service staff
- Coaching staff to deliver a high standard of customer service.
- Learning about organization’s products or services and keeping up to date with changes.
- Investigating and solving customers’ problems, which may be complex or long-standing.
- Improving customer service quality by studying, evaluating and re-designing processes.
- Ensure smooth order processing flow for local and export orders.
- Coordinating with all related internal departments: production, supply chain, warehouse, quality & accounts.
- Answering and dealing with all customer queries (orders, payments, claims and deliveries/shipping) in deep link with our internal services: administration, production, quality, warehouse and Accounts.
- Keeping accurate records of discussions or correspondence with customers by maintaining an effective tracking system for enquiries to confirmation or release stage.
- Handling complaints from customer by gathering more information for Quality department to investigate.
- To provide monthly sales & statistic reports to the immediate superior.
- To carry our any other duties as assigned by the superior from time to time.

**Job Requirements**
- Minimum 5 years relevant work experience in Management level with strong hands on experience in customer service department / logistic field
- Strong experience in handling shipments for sea and air is a must.
- Ability to handle pressure and always meet customer’s deadlines.
- Ability to team work and ensure links with other internal services
- Good interpersonal and communication skills
- Enthusiastic and self-motivated with a desire to achieve excellent service.
- Ability to set priorities. Must be able to multi-task and able to work quickly and efficiently without sacrificing accuracy of work. Meticulous and precise.
- Good command in both written and spoken English and Mandarin

**Information and Application

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