Customer Service Executive

7 days ago

Rawang, Selangor, Malaysia Tribe Business Services Sdn Bhd Full time 30,000 - 45,000 per year

Our organization is recruiting for a Customer Service Executive to provide high-caliber support to our diverse customer base. The ideal candidate will be a bilingual specialist in Mandarin and English, committed to resolving inquiries and upholding our standard of service excellence.

Principal Accountabilities:

  • Manage and respond to customer communications through digital support channels, primarily live chat and email.
  • Offer accurate and detailed product and service information to aid customer understanding.
  • Operate as an integral component of the support framework, guaranteeing a consistent and positive customer interaction.
  • Demonstrate proficiency in utilizing several computer systems simultaneously to track, manage, and conclude customer cases.

Mandatory Criteria:

  • Superior verbal and written command of both Mandarin and English.
  • A minimum of one year of verifiable experience in a customer-facing service role or call center. Prior involvement in the gaming industry will be accorded favorable consideration.
  • Technical competence across multiple software environments, including the Microsoft Office suite.
  • Candidates must supply their own computing hardware (laptop) and maintain a reliable, high-speed internet connection.
  • Must be available to work according to a pre-determined rotational shift schedule, which will include night, weekend, and public holiday hours.

Remuneration and Advantages:

  • This is a full-time, remote-based position.
  • A fixed monthly salary of RM 3,000.
  • Employee benefits include Medical and Hospitalisation Coverage.
  • We provide paid training and a structured career path; internal promotion is a core principle, with 80% of frontline leadership roles filled from within the company.
  • The compensation package is supplemented by statutory contributions (EPF, SOCSO, PCB), Overtime Pay, and a Performance Bonus.

Application Procedure:

Qualified and interested applicants should forward a detailed curriculum vitae for the immediate attention of Jeselyn Koh Wei Li

Job Type: Full-time

Pay: RM3,000.00 per month

Application Question(s):

  • Your ability to attend an interview on a Tuesday or Thursday, between 14:00 and 15:30.
  • Ownership of a personal laptop and access to a stable home internet service.
  • Your acceptance of the requirement to work a rotational shift schedule, inclusive of weekends and public holidays.
  • The nature and extent of your experience in customer service, call center, or gaming industry roles.
  • Your agreement with the stated commencing salary of RM 3,000 per month.

Work Location: In person

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