Customer Service Coordinator

1 week ago


Rawang, Selangor, Malaysia ACESTAHL HOLDINGS SDN BHD Full time 12,000 - 48,000 per year

Key Responsibilities

  • Serve as the main point of contact for customer inquiries via phone, email, and in person.
  • Coordinate and follow up on customer orders, requests, and service issues to ensure timely resolution.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Work closely with sales, logistics, and operations teams to ensure smooth service delivery.
  • Monitor service performance and escalate issues when necessary.
  • Assist in preparing reports, documentation, and customer service metrics.
  • Support continuous improvement initiatives to enhance customer satisfaction.
  • Handle complaints professionally and provide effective solutions.

Requirements

  • Previous experience in customer service or administrative coordination is preferred.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in MS Office (Word, Excel, Outlook)
  • Ability to remain calm and professional in challenging situations.
  • Strong problem-solving skills and attention to detail.

Job Type: Full-time

Pay: RM1, RM4,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person



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