Customer Service Coordinator
1 week ago
Key Responsibilities
- Serve as the main point of contact for customer inquiries via phone, email, and in person.
- Coordinate and follow up on customer orders, requests, and service issues to ensure timely resolution.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Work closely with sales, logistics, and operations teams to ensure smooth service delivery.
- Monitor service performance and escalate issues when necessary.
- Assist in preparing reports, documentation, and customer service metrics.
- Support continuous improvement initiatives to enhance customer satisfaction.
- Handle complaints professionally and provide effective solutions.
Requirements
- Previous experience in customer service or administrative coordination is preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, Outlook)
- Ability to remain calm and professional in challenging situations.
- Strong problem-solving skills and attention to detail.
Job Type: Full-time
Pay: RM1, RM4,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person
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