Customer Service Intern

5 days ago

Rawang, Selangor, Malaysia Foodabox Dot Com Sdn Bhd Full time 7,200 - 14,400 per year

Customer Service Intern – Be the Voice That Shapes Exceptional Customer Experiences

At Foodabox Dot Com Sdn. Bhd., we're redefining what it means to deliver excellent customer experience in the sustainable packaging industry. As we continue growing rapidly, we need energetic, people-centered individuals who are passionate about helping customers, solving problems, and ensuring every interaction leaves a positive impression.

If you're eager to sharpen your communication skills, learn how customer support works in a fast-moving environment, and contribute to a purpose-driven business that's helping reduce waste—this internship is your perfect opportunity.

What You'll Be Doing

Be the Frontline Hero:

Respond promptly to customer enquiries through phone, live chat, WhatsApp, or email—including supporting urgent cases when necessary.

Deliver Accurate Information:

Provide clear, complete, and professional responses to assist customers with product details, order status, processes, and general inquiries.

Assist With Order-Related Requests:

Prepare, pack, and coordinate the posting of product samples based on customer needs.

Help Us Grow:

Generate sales leads through customer interactions, including handling inbound enquiries and performing simple outreach to convert potential customers.

Create Happy Customers:

Ensure customer satisfaction through friendly, proactive support and effective communication.

Build Trusting Relationships:

Maintain good rapport with customer accounts by keeping communication open and helpful.

Anticipate Customer Needs:

Follow up with existing customers on reorders, feedback, or additional service opportunities.

Keep Things Organized:

Record and update customer interactions, order details, complaints, and follow-up actions in our system.

Resolve Issues Effectively:

Acknowledge customer complaints, propose solutions, and follow up to ensure resolution. Escalate advanced cases when necessary.

Understand Customer Behaviour:

Study customer interactions—especially through website and chat channels—to identify issues, trends, and opportunities for improvement.

Share Insights:

Provide feedback on customer pain points and overall customer service process efficiency.

Support the Team:

Assist with any other customer service–related tasks as needed.

What We're Looking For

Education: Diploma or Bachelor's degree in Business, Marketing, Communications, Supply Chain, or related fields.

Experience: No experience required—fresh graduates and students are welcome.

Skills: Strong communication, problem-solving skills, and a service-oriented mindset.

Attitude: Friendly, proactive, patient, and eager to learn.

Teamwork: Ability to collaborate with various teams like sales, operations, and logistics.

Detail-Oriented: Organized and committed to delivering high-quality work.

Why Foodabox?

Purpose-Driven Mission – Join a company that's helping reduce environmental waste through sustainable packaging.

Fast-Growing Company – Be part of a dynamic team with real opportunities to learn.

Hands-On Learning – Gain practical experience handling real customer interactions.

Supportive Culture – Work with a team that values your ideas and growth.

If you're ready to elevate customer experiences and be part of a meaningful mission—we'd love to meet you. Apply now and start your journey with us

Job Type: Internship

Pay: RM700.00 per month

Benefits:

  • Free parking

Work Location: In person

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