Customer Service Executive

1 week ago


Rawang, Selangor, Malaysia TBC Elektrik Sdn Bhd Full time 33,600 - 41,600 per year

Customer service

Working days and working hours:

Mon to Fri 8.30am - 5.15pm

Sat 8.30am - 3.45pm

Job Scope:

  • Handle customer inquiries and complaints in a professional manner.
  • Promote relevant products and services to potential customers when appropriate.
  • Prepare daily, monthly, quarterly, and annual reports on customer inquiries, feedback, and complaint categories.
  • Monitor all outlets' Google reviews and provide daily updates to management.
  • Maintain and update databases with customer information and other relevant records.
  • Develop and implement standard operating procedures (SOPs) for customer service workflows.
  • Assist with marketing operations, including canopy sales events, new outlet openings, and company anniversary celebrations when required.
  • Perform additional tasks and provide support as assigned.

Job Requirement:

  • Minimum qualification is Diploma and above.
  • Fresh graduates are welcome.
  • Have experience in customer service/call center task is an added advantage
  • Can work in minimum supervision.
  • Able to work in Taman Desa Kundang
  • Possess own transportation

Job Types: Full-time, Permanent

Pay: RM2, RM3,400.00 per month

Benefits:

  • Additional leave
  • Free parking

Application Question(s):

  • Do you have working experience in customer service or call center?
  • Which area are you living currently?
  • How much salary do you expect from this position?
  • When can you start work?
  • When is the earliest date for interview?
  • Please rate your English language from 1 (worst) to 10 (excellent).
  • Please rate your Bahasa Malaysia language from 1 (worst) to 10 (excellent).

Work Location: In person



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