Customer Service Specialist

2 days ago


Rawang, Malaysia SPACE CREATION INDUSTRIES SDN BHD Full time

Key Responsibilities:

- **Problem Resolution**: Address customer concerns or complaints and provide solutions to ensure customer satisfaction.
- **Product Knowledge**: Maintain a deep understanding of the company’s offerings to provide accurate information to customers.
- **Order Support**: Help with processing orders, tracking shipments, or handling returns and exchanges.
- **Customer Feedback**: Gather feedback from customers to help improve products, services, or processes.
- **Documentation**: Record customer interactions and follow-up actions in customer relationship management (CRM) systems.
- **Upselling or Cross-selling**: In some cases, Customer Service Specialists may be tasked with promoting additional products or services based on customer needs.
- **Escalating Issues**: For complex or unresolved issues, escalate the matter to a manager or specialized department.

职位类型:全职, 应届生

薪资: RM2,500.00至RM4,500.00(每月 )

工作语言:

- 中文 (必填)


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