Technical Support Cantonese

_Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...

**Role**:Associate/Sr. Associate -(Technical) **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Customer Service Technical Support Mandarin Cantonese- Handling Technical queries and objections...

**Mandarin/Cantonese Speaking Customer Support (Airline project)** **Client Background:MNC** **Location: Kuala Lumpur, Malaysia** **Tenure: Permanent** **Remuneration**: - Basic Salary: RM4,000-4,200+ KPI ALLOWANCE **Responsibilities**: - Provide primarily customer service based phone support to customers. - Activate and engage with client/customer...

**Desired Competencies** (Technical/Behavioral Competency) **Must-Have** 1. Core Java 3. Ability to debug the code and find the issues. 4. Experience in Java core concepts 5. Experience with Databases 6. **Should have proficiency in English, Cantonese / Mandarin (Preferably both)** **Good-to-Have** 1. Airline Domain Knowledge 2. Advanced...

**Responsibilities**: - Troubleshoot and resolve technical issues. - Escalate issues to the appropriate level of support as needed. - Document all customer interactions in the ticketing system. - Maintain a high level of customer satisfaction. - Keep up-to-date on new IT products and services. Collaborate with other members of the IT team to resolve complex...

Job Title: PE - Service desk - CantoneseJob Location: KL, MalaysiaJob Summary:Providing technical first level support for multiple projects.Receiving end user callsProvide first level resolutions for EUC and Business ApplicationsTicket creation/Categorization / PrioritizationTicket escalation to respective Support GroupIncident resolution and recovery for IT...

Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base - Identify and relate with various customer needs and scenarios - Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner - Transfer customers to appropriate departments when...

**What will you do?** - Responds and addresses customers' problems in a timely manner utilizing our support system - Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required. - Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries - Provides feedback on...

**Responsibilities**: Diagnosing and resolving technical issues reported by customers or end-users. Providing customer support and assistance through various communication channels. Documenting and tracking reported issues, troubleshooting steps, and solutions. Acquiring in-depth product knowledge and staying updated on new features and...

**Job Summary**: As an IT Technical Support, you are responsible to provide technical support on computer hardware, and etc. within the stipulated Service Level Agreement (SLA). You are also responsible to provide support on Telephone System and mobile devices. **Responsibilities**: - Respond to and resolve request/issues assigned through the ticketing...

**Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from Home Key Skills: Customer Service Cantonese english , Remote (Work-from-Home) Location: Anywhere in Malaysia Salary Range: RM5000-5800 per month **Job Description**: Are you a proficient...

**Role: Project Manager (Mandarin/Cantonese)** **Key Responsibilities**: - Lead end-to-end project management activities, including project planning, execution, monitoring, and closure, adhering to HSBC's project management standards and methodologies. - Collaborate closely with stakeholders across business units to understand project requirements,...

Position: Webhosting - Cantonese + Mandarin Speaker Location: WFH; Office in Bangsar South Working hours: 8 AM - 5 PM / 9 AM -6 PM / 10 AM - 7 PM Working days: Monday to Friday Start date: 27 May 2024 **Responsibilities**: - Accountable for addressing and resolving customer concerns while leveraging chat to upsell within an expanding customer...

Key responsibilities - Provides onsite/on-line support to customers for assigned Project or incidents. - Delivers support and advice on Hardware and Software for Customer/Business Partner. - Able to handle multiple projects simultaneously and needs to be proactive. - Resolve technical problems; identify and diagnose problem escalation and solution tracking....

Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

**Position Objective**: The objective of the Technical Support Executive position at Nexus Fintrade Limited is to provide exemplary technical assistance and support to both our clients and internal teams, ensuring the seamless operation of our proprietary software and platforms. As a member of our dynamic team, your goal is to deliver prompt and proficient...

**Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Cantonese Customer Service Agent Mandarin or Cantonese Voice Support Fluent both Cantonese and English - SPM, Diploma or Degree holder with...

**Qualification**: - We only consider fresh graduate or less than 1 year experience. - Any Diploma or Degree graduate can apply - Must be proficient in Cantonese - Training will be provided **Job Summary**: Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business...

**Qualification**: - We only consider fresh graduate or less than 1 year experience. - Any Diploma or Degree graduate can apply - Must be proficient in Cantonese - Training will be provided **Job Summary**: Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business...

**Job Summary**: **Responsibilities**: - Respond to and resolve requests/issues assigned through the ticketing system and ensure SLA is met. - Provide technical support on computers, IT peripherals, Telephone PABX, and mobile devices. - Manage and maintain computer asset inventory including hardware, software, and software licenses using ITAM solution. -...