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Front Office Associate

1 month ago

Selangor, Malaysia ibis PJCC Petaling Jaya Full time

**Job Description**:
Front Office Operation
- Assist guests with check in and checkout, as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
- Handle guests’ complaints and comments tactfully and efficiently
- Handling guests’ mails, messages, and answering of phone calls
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
- Be vigilant in regard to in-house credit matters and act upon any discrepancies
- Alert Security or FO Supervisor of suspicious looking person(s) / articles

Work Experience
- Minimum Primary school education
- Minimum 1 year of relevant experience in a similar capacity
- Oral proficiency in English language

**Benefits**:

- Be a part of global community of hospitality industry
- Opportunity to develop your career with multinational brand
- Attractive remuneration package