F&b Manager
6 months ago
We are currently seeking a dedicated and experienced Outlet Manager to join our team and oversee the operations of our bakery outlet in JOHOR BAHRU. If you have a passion for the retail industry, excellent leadership skills, and a customer-centric approach, we want to hear from you
**Responsibilities**:
- Manage the day-to-day operations of the bakery outlet, including opening and closing procedures, cleanliness, and product quality control.
- Recruit, train, and supervise a team of bakers, sales associates, and support staff.
- Ensure excellent customer service by greeting and assisting customers, handling inquiries, and resolving complaints in a professional and timely manner.
- Develop and implement sales strategies to achieve revenue targets, monitor competition, and identify opportunities for growth.
- Maintain inventory levels, order supplies as needed, and minimize wastage.
- Monitor and uphold health and safety standards, food handling guidelines, and compliance with applicable laws and regulations.
- Prepare financial reports, monitor expenses, control costs, and contribute to budget planning.
- Provide ongoing training and development opportunities for the outlet staff.
- Communicate regularly with higher management, providing updates on outlet performance, sales trends, and operational challenges.
Qualifications:
- Previous experience in a managerial role within the bakery industry is preferred.
- Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
- Excellent customer service skills with a customer-centric approach.
- Proven track record of achieving sales targets and driving revenue growth.
- Experience in inventory management.
- Knowledge of health and safety regulations and food handling guidelines.
- Strong organizational and problem-solving abilities.
- Proficient in Microsoft Office Suite and POS systems.
- Flexibility to work during weekends and holidays as required.
**Salary**: RM3,000.00 - RM6,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- F&B Management: 5 years (required)
**Language**:
- English (required)
- Bahasa Melayu (required)
- Mandarin (required)
License/Certification:
- Food Handling (preferred)
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