Customer Service Coordinator

2 weeks ago


Penang, Malaysia Ambu Full time

Business Area: Marketing- Employment type: Full-time**Responsibilities**:

- Order handling in ERP (M3) system with correct prices.
- Delivery within the requested date.
- Issue & submit quotation in accordance with the info from BDM / Distributor.
- Complaint handling.
- Receive & process returns & repairs in accordance with the applicable procedure and in cooperation with relevant departments.
- Maintain relevant customer database & price database.
- Support ad hoc tasks assigned.

**Requirements**:

- 3-5 years' experience in customer service related fields, preferably with distributor markets.
- Degree in any business related fields.
- Speak and write English on high level.
- Experience in order systems, support on order handling.
- Experience with Outlook mail and Office system (Excel and Word).
- Works in a structured and effective manner.
- Able to joggle many cases, well organized & flexible to work independently and responsibly.
- Outgoing team player, smiling and professional.
- Have interest in different cultures.
- Service-minded and professional with your co-workers as with your customer.

**About Ambu**:
Ambu has been bringing the solutions of the future to life since 1937. Today, millions of patients and healthcare professionals worldwide depend on the efficiency, safety and performance of our single-use endoscopy, anaesthesia, and patient monitoring solutions. We continuously look to the future with a commitment to deliver innovative quality products that have a positive impact on patient care and the work of healthcare professionals. Headquartered near Copenhagen in Denmark, Ambu employs approximately 4,500 people in Europe, North America and the Asia Pacific.


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