Service Desk Analyst

Strive for a high level of first-contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Accurately document calls and incidents. Manage time and workload to meet predetermined service levels. Maintain data accuracy in our...

**Responsibilities**: - **Own the Service** - Own, manage and be accountable for service performance a specific customer contract(s) against the contracted OLA/SO. - Be the single point of contact for the Service Delivery Manager(s) - Represent the Service Desk at relevant meetings (organize and participate too monthly project reviews) - Be involved in...

Responsible for the resolution of internal customer queries regarding benefits and other internal programs. - Gathers and clarifies feedback and other information from internal customers through various methods, researches relevant guidelines, and responds to inquires promptly. - In dealing with more complex queries, may be involved with other customers...

**Req Id**:23716**Location(s)**:Penang, MY**Job Type**:Full-Time**Job Function**:Corporate**Shift**: **Company Overview and Values** - Why work at Entegris? - Lead. Inspire. Innovate. Define Your Future. - Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to...

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...

**Req Id**:23776**Location(s)**:Penang, MY**Job Type**:Full-Time**Job Function**:Corporate**Shift**: **Company Overview and Values** - Why work at Entegris? - Lead. Inspire. Innovate. Define Your Future. - Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to...

Req ID: 120649 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Bayan Lepas City: Penang **General Overview**: **Functional Area**: HRM - Human Resources **Career Stream**: PDS - HR Program Development and Services **Role**: Analyst **Job Title**: HR Service Analyst **Job Code**: ANA-HRM-SRV **Band**: Level 07 **Direct/Indirect...

**Role**:QA Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Japanese language Mandarin Quality Analyst Must be fluent in speaking both Mandarin and English - Details: Native Japanese Basic salary: RM9,000 -...

**Role**:Quality Coach **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Japanese language Travel Processes Quality Analyst Native speaker - A leading BPO is looking for** Quality Analyst-Native Japanese** to...

Req ID: 120632 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Bayan Lepas City: Penang **General Overview**: Functional Area: Supply Chain Management (SCM) Career Stream: Supply Chain Management (SCM) Role: Analyst (ANA) Job Title: Analyst, SCM Data Job Code: ANA-SCM-SCD Job Level: Level 07 Direct/Indirect Indicator:...

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - Work to resolve Internal...

**Role**:QA Analyst **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Assurance/QA - Details: Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7 Rotational DOJ: March 2024 HC Required : 4HC...

The Global Platform & Service Readiness team focuses on creating a competitive advantage for our business by ensuring the delivery of a best-in-class client experience as it relates to new banking products and services. We partner with Global Product, Technology, and various cross functional teams to ensure internal teams are prepared, and ready to globally...

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

The Cash & Trade Proc Intmd Analyst is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to research, conduct analyses, and resolve issues. **Responsibilities**: - Create customized transaction services reports based on data...