Customer Service Executive

3 months ago


Johor Bahru, Malaysia TG Human Resource Services Sdn. Bhd. Full time

**Working location: Medini 7, Nusajaya**

**Working hour: Monday - Friday, 8:30am to 5:30pm**

**Salary range: RM2,500 - RM3,500 (Depends on experience & last salary) + RM100 Transport allowance (Upon confirmation)**

*12 months contract, renewable after 12months.

**Job description**:
**Responsibilities**:

- Provide an amazing, personalized experience to each customer. No copy and paste answers, only meaningful, personalized replies with love and care injected into each message.
- Analyze customer feedback while continuously looking for ways to improve customer experience.
- Ensure feedback flows to all teams in order to improve.
- Strive to give every customer the Salty Experience we can truly proud to be a part off.
- Compile and update FAQs / self-help guides to educate and address client needs.

**Job Requirements**:

- At least 2 years of Call Centre Customer Service Experience.
- At least SPM holder.
- Excellent command of English Language.
- Handled Singapore client experience.
- Excellent communication skills.
- Enjoy spending hours communicating with the customers.
- Technology and automation is your good friend.
- You can communicate technically with NON-technical people.
- You have an innovative mind and are a self-starter.
- Proactive in coming up with ideas and solutions that will improve customer experience.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,700.00 - RM3,500.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- Do you handle Singapore customers / clients before?

**Experience**:

- Customer Service: 2 years (preferred)



  • Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...


  • Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...


  • Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...


  • Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...


  • Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Bahasa english - **Position: Customer Service Executive** **Qualification**: Completed with SPM, UEC, ICGSE...


  • Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **_Responsibility_** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback with internal departments to improve the customer experience. - Actively respond to the feedback received from social media. - Work with internal teams to ensure the pre & post service for all products are in...


  • Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Call Center Customer Service Bahasa english Inbound BPO BPO Voice Process International Call Centre inbound calls BPO Skills BPO Operations Call Centre skills BPO...


  • Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **Requirements**: - With 1+ years of hands-on experience in the fintech or blockchain industry. - Ability to articulate issues or problems to internal departments. - Knowledge of blockchain would be an advantage. - The ability to communicate in Mandarin would be an advantage. - Good and positive attitude with a keen interest in learning. Responsibility -...


  • Johor Bahru, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Responsibilities**: - Ensure the preparation of quotation time basis with sufficient details and follow up. - Segregation off work to meet shipment arrangements. - Attend & assist indoor meetings with customer on related matters. - Build and maintain excellent relationships with clients. - Handling and understand customer's inquiry and respond...


  • Johor Bahru, Malaysia Gratitude India Full time

    **Customer Service Executive** **Key Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service- Job Description: - Proficiency in English Communication(Speak, Read, Write) - Handling all inbound calls pertaining to customer general...


  • Johor Bahru, Malaysia SEER Recruitment Agency Full time

    **Job Position: Customer Service Executive (**Cantonese Speaker**)** **Salary Up To RM3900** **Location: Iskandar Puteri, Johor Bahru** **Working Hour: 5 days(PH & Weekends) Rotational Shift** **Job Descriptions**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to...


  • Johor Bahru, Malaysia EPS Ventures Sdn Bhd Full time

    **Customer service Executive** - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA. Job Requirement: - completed with SPM, UEC, and IGCSE certificates. - Proficient in computer typing skills - Ability to handle multiple tasks in a fast-paced environment. -...


  • Johor Bahru, Malaysia ManpowerGroup Full time

    **Customer Service Executive** **Job description** - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and...


  • Johor Bahru, Johor, Malaysia SEER S&R Full time

    Job Position: Customer Service Executive (English Speaker)Salary Up To RM3200Location: Iskandar Puteri, Johor BahruWorking Hour: 5 days (PH & Weekends)Rotational ShiftJob Descriptions:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback, and other issues related to the company's products.Exceeding customer...


  • Johor Bahru, Johor, Malaysia SEER S&R Full time

    Job Position: Customer Service Executive (Cantonese Speaker)Salary Up To RM3900Location: Iskandar Puteri, Johor BahruWorking Hour: 5 days (PH & Weekends)Rotational ShiftJob Descriptions:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issues related to the company's products.Exceeding...


  • Johor Bahru, Johor, Malaysia SEER S&R Full time

    Job Position: Customer Service Executive (Mandarin Speaker)Salary Up To RM4000Location: Iskandar Puteri, Johor BahruWorking Hour: 5.5 / 6 (PH & Weekends)Rotational ShiftJob Descriptions:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products.Exceeding customer...


  • Johor Bahru, Johor, Malaysia Seer S&R Full time

    Job Position: Customer Service Executive ( Cantonese Speaker )Salary Up To RM4200 Location: Iskandar Puteri, Johor Bahru Working Hour: 5.5 / 6 (PH & Weekends)Rotational Shift Job Descriptions: Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products...


  • Johor Bahru, Johor, Malaysia Agensi Pekerjaan Seer Sdn Bhd Full time

    Job Position: Customer Service Executive (English Speaker)Salary Up To RM3200 Location: Iskandar Puteri, Johor Bahru Working Hour: 5 days (PH & Weekends)Rotational Shift Job Descriptions: Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products. Exceeding customer...


  • Johor Bahru, Malaysia Gratitude Philippines Full time

    **A leading BPO in Johor is hiring!!!** Job Title: Customer Service Executive Location: Johor Bahru Qualification: Min 18 years old, completed with SPM, UEC, and IGCSE certificates. **Responsibilities-** - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA. -...