Branch Manager

6 months ago

Klang, Malaysia NES Fircroft Full time

**Qualifications**:

- Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field
- Proven experience (5+ years) in freight forwarding and logistics, with a track record of successful leadership.
- Strong knowledge of the Malaysian logistics and transportation market.
- Excellent leadership, communication, and interpersonal skills.
- Proficient in using logistics and supply chain management software.
- Strong financial acumen and the ability to analyze and interpret financial data.
- Results-oriented with a focus on achieving targets and delivering exceptional customer service.
- Familiarity with customs regulations and international trade practices.
- Fluency in English and Malay; additional languages are a plus.

**Key Responsibilities**:
1. Sales & Operational Leadership:

- Oversee all aspects of branch sales, operations, including import/export processes,

customs clearance, warehousing, and transportation services.
- Develop and implement efficient operational processes to maximize productivity and

minimize costs.
- Ensure compliance with all relevant regulations and industry standards.

2. Team Management:

- Recruit, train, and mentor a high-performing team of freight forwarding professionals.
- Manage the sales team’s activities, target & performance.
- Set clear performance goals and provide ongoing feedback to support employee development.
- Foster a positive and collaborative work environment that promotes teamwork and employee engagement.

3. Client Relationship Management:

- Cultivate and maintain strong relationships with existing clients, addressing their

needs and concerns promptly.
- Identify and pursue new business opportunities to expand the branch's client portfolio.
- Ensure excellent customer service and satisfaction, striving to exceed client

expectations.

4. Financial Management:

- Develop and manage the branch budget, monitoring expenses and revenue to achieve

profitability targets.
- Implement cost-effective measures and strategies to improve financial performance.
- Prepare regular financial reports and forecasts for senior management.

5. Compliance and Safety:

- Ensure that the branch adheres to all relevant laws, regulations, and safety standards.
- Promote a culture of operational excellence and responsible work practices within the

branch.

6. Market Analysis and Strategy:

- Stay informed about industry trends, market developments, and competitor activities.
- Contribute to the development and execution of the branch's strategic plans and

growth initiatives.

Pay: RM7,000.00 - RM10,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- logistic warehouse: 1 year (preferred)

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