Community Associate

2 weeks ago

Kuching, Malaysia The Hills Full time

**JOB DESCRIPTION**

**Front Desk management**:

- Cover front desk during business hours and be an on-site point of contact.
- Ensure a gracious arrival experience and greetings for all members, prospective members and guest of members while maintaining the necessary level of security. To compile members and client feedback on monthly basis.
- To ensure all visiting guests are properly sign - in.
- Welcoming daily and new members as well as support touring of new members when required and to providing good communication and customer service skills.
- Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community.
- Keep the front desk clean and organized.
- Notify members of any food deliveries and couriers.
- Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.

**Events and Membership Engagement**
- Create a welcoming and collaborative community environment amongst our members through events and building relationships between members.
- Setting up and setting down of meeting rooms and events, including ordering food and beverages
- To manage all The Grounds events/ promotion spaces set-up, tear down and follow up processes in accordance to company rules and regulations.
- Consistently celebrate members successes and milestones through gift or notes.
- Distribute all necessary info to promote the event including Creation and posting of weekly events poster and individual event posters.
- Identify and execute opportunities to connect members with each other.
- Know and explain The Grounds policies and procedures and communicate, inform, and update members on building issues.
- Ensure music levels and activations are appropriate to the daypart and occasion.
- Write and send broadcasts relating to building updates.
- To support on marketing by update, planning, create and executing new campaign posters new promotion on monthly basis for The Grounds (base on approvals)

**Building Operations and Management**:

- Ensure that The Grounds is fully operational and processes are running efficiently.
- Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required.
- Enforce a level of uncompromising cleanliness to the entire area, and to ensure all cleaning and pantry responsibilities are executed daily to the highest standard
- Keep the mailroom organized and clean.
- Return to Sender’ for unidentified mail and former member mail after 30 days of no-pick up.
- Ensure courier parcels have all the correct details for scheduled pick-ups.
- Investigate, escalate, and resolve ‘lost’ packages.
- Track, audit, and organize keys collected and distributed.
- Manage keycard stock and request new inventory as needed.
- Manage check-ins and check-outs for members and Collect keys and key cards upon move-out.

**Sales Support**
- Support your superior in making strategic decisions regarding the operational and financial performance and process optimization of the location.
- Support you superior to plan and execute monthly clients/members engagement and networking event (collaboration, home grown and adhoc.)
- Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress.
- To take part in developing leasing strategies and marketing plans.
- Assist in any other matter as and when required by the Management.

**Experience & Requirements**
- Front Desk and sales experience with understanding of the co-working industries preferred
- Positive, enthusiastic and able to adapt to fast-changing situations is a must
- Good communicator, and customer service skill with the ability to build strong professional relationships and empathise with peoples needs.
- Happy taking ownership of problems and finding ways to solve them
- Confident using MS Office and other basic IT packages
- Strong organizational and multitasking skills
- Ability to develop rapport with all people at all levels is a must.

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuching: Reliably commute or planning to relocate before starting work (preferred)

Expected Start Date: 04/02/2024

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