Business Manager

21 hours ago

Cyberjaya, Malaysia HSBC Full time

**Business**: Markets & Securities Services Operations

**Open positions**: 1

**Role Title**: Business Manager - Asset Services

**Global Career Band:5**

**Location (Country/city**)**:Malaysia/Cyberjaya

**Recruiter Name**:Anthony Chuen Eu Lim

**Why join us?**

**T**he Business Manager - Asset Services is responsible for supporting the Global Business Manager - Asset Services, ensuring that the organisation is operating in an effective manner, whilst maintaining governance & control across people, cost, and other key operational parameters to deliver operational excellence and outcomes for clients

**What you’ll do**:
KEY ACCOUNTABILITIES
- Support Global Business Manager - Asset Services on Workforce planning, financial related activities, other key activities, projects aligned under Business Management function. Continuously drive and enhance the processes
- Costs and headcount correctly apportioned in line with Finance principles and Work Force Plan
- A robust governance framework embedded, providing transparency of saves across key saves initiatives i.e. CTA, Rubix...etc. and incremental FTEs inclusive of re-investment via saves. Any exceptions escalated and managed through to resolution
- Develop, maintain and distribute all necessary Management Information reporting as and when required.
- Responsible for providing proactive, insightful analysis with the ability to explain historic performances and future strategies to wider audience adding commercial context
- Handle ad-hoc projects as necessary relating to various elements of MSS Operations.
- Supporting MSS Product Management, Relationship management/Account management sales and client servicing activities by providing various input as required

LEADERSHIP CAPABILITIES

Drives Future Focused Strategy
- Sees beyond the ‘day to day’ work and takes a broad strategic view of the business
- Demonstrates new ways of thinking to improve performance
- Recognized as a change champion; leads others through change with energy and enthusiasm
- Identifies and drives opportunities to deliver long term and sustainable profit improvement and client outcomes

Executes for Results
- Constructively challenges to drive outcomes that improve efficiency and/or create growth
- Drives quick decisions based on available data and input

Balances Growth & Risk
- Critically and logically evaluates the headcount, costs, risks and benefits of alternatives before making balanced decisions and/or recommendations
- Works collaborative across functional/business/geographic boundaries, sharing ideas and resources to mutual advantage

Inspires & Role Models
- Inspires and motivates others to achieve their goals and objectives
- Communicates with impact, clarity and facts across broad stakeholder community demonstrating personal vision and strategy align to business objectives
- Empathetic with a genuine interest in people
- Continually develops their personal capability

Builds Diverse Teams
- Maintains a working environment that encourages collaboration and teamwork
- Ability to manage diverse and virtual teams across multiple regions / locations
- Actively develops others
- Makes conscious decisions around diversity within their team and values inclusion

Requirements

**What you will need to succeed in the role**:
TECHNICAL CAPABILITIES
- Sharp business and commercial acumen, strong analytical skill
- Experience working in relevant environment/s, i.e. Business Management, COO function experience required
- Experience of translating data into meaningful analysis and reporting preferred
- Ability to identify, manage and mitigate risk effectively
- Excellent leader who exhibits robust judgment, decision making and is resilient to change
- Strong problem solving capability, able to multi-task well under pressure and in times of ambiguity. Organised with systemic approach to programme execution
- Practical experience of major business transformation activities

CRITICAL EXPERIENCE
- A broad understanding of workforce management, financial budgets, with experience of analysing data effectively for planning, forecasting and reporting
- Ability to perform under pressure, with a consistent track to influence senior management
- Proven ability to articulate complex issues concisely and in clear language
- Proven experience in senior stakeholder management built on strong interpersonal and communications skills, including the ability to give presentations and briefings to senior management
- Proven ability in managing and coordinating geographically dispersed teams
- With track record of developing structured solutions to unstructured problems, encompassing a pragmatic approach to problem solving and the ability to work under pressure

**You’ll achieve more at HSBC**

**Issued by HSBC Electronic Data Processing (Malaysia) Sdn Bhd

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