Executive, Journify Customer Support

Job Title - Manager, Operations & Customer Support (Journify) - Reports To - Head, LTS E-Commerce - Role Purpose - We are looking for a manager to lead the operations and customer support of travel commerce platform, resource planning, budget planning and tracking with the ability to problem solve complex cases and ability to guide the team to meet SLA and...

Reports To - Head, LTS E-Commerce - Role Purpose - We are looking for a manager to lead the operations and customer support of travel commerce platform, resource planning, budget planning and tracking with the ability to problem solve complex cases and ability to guide the team to meet SLA and drive enterprise revenue. Incumbent should optimize and improve...

The Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...

Do you want a meaningful role with a company that is making a real difference to every business? Do you want to be involved in one of the most important business operations areas in the world today: e-Invoicing? Then join our energetic and growing teamhelp us revolutionise an industry. **About the Role** We are currently looking for a Customer Support...

**OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...

An opening for 2 positions. A new, vibrant company seeking to hire young, ambitious and driven Key Account, you will assist in managing client relationships, provide customer support, and contribute to sales efforts. Strong communication and organizational skills are required, along with Basic Microsoft Office and Editing Template Design. The position offers...

**Customer Support Representative** **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and issue resolution. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Collaborate with other teams to resolve customer issues promptly. - Keep accurate records of customer interactions and...

Customer Support Executive (Cantonese) **Role Summary** **Responsibilities** - Log and classify all calls and requests for assistance in the customer relationship management system. - Filter and call out enquiries related to other aspects of the business and handover to the appropriate department. - Supervise enquiry resolution progress and proactively...

**Your role at Exness**: We are currently looking for a Customer Support Executive (Mandarin Speaker) to provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients in the region. **You will**: - Escalate the issue to the appropriate specialist via Salesforce or Jira. - Update...

**Responsibilities** - Execute day-to-day operational tasks outlined by Manager, & follow up on the tasks assigned in timely and accurate manner; - Ensure the tasks/assignments are work within the company’s SOP, guidelines, Policies and Matrix framework; - Liaise and work closely with various stakeholders to ensure smooth operational process; - Respond in...

Handle customer service and merchant onboarding operations, including monitoring and reporting key metrics. - Managing incoming calls and customer service inquiries - Logging and keeping records of customer queries and technical problems. - Liaise with respective departments regarding operational and customer service issue resolution. - Ensure customer...

Kuala Lumpur, Malaysia About the role Your responsibilities will include: - Respond to customer queries in a timely manner - Process repair orders in collaboration with sales managers - Liaise on incoming and out-going spares in coordination with our logistics and planning teams, as well as freight forwarders - Liaise with Technical Services regarding...

**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Communication Bahasa Voice & Accent BPO Voice Process Communication Skills voice account good communication skills Voice and non-voice Invoice processing Customer Service Agent Mandarin...

Our client is a global leader in the next generation of digital services and consulting. This role is to represent a China internet company. We are looking for enthusiastic Customer Support Executive responsible to join our 7*24 team responsible for telephone answering, work order, IM group, etc., overseas customer consultation, provide solutions to...

The Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...

**Position : Banking Customer Service Executive** **Working Hours**: Monday - Sunday / 24/7 Rotational Shift (2 day off rotational - based on duty roster) **Intake**: March 2024 (Immediate Hiring) **Location**: Masjid Jamek **Basic Salary**: RM2,500 + RM300 (Allowance) - Attracts potential customers by answering product and service questions; suggesting...

**Position : Banking Customer Service Executive** **Working Hours**: Monday - Sunday / 24/7 Rotational Shift (2 day off rotational - based on duty roster) **Intake**: Immediate Hiring - April 2024 **Location**: Masjid Jamek **Basic Salary**: RM2,500 + RM300 (Allowance) - Attracts potential customers by answering product and service questions; suggesting...

**Customer Support Representative** **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and issue resolution. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Collaborate with other teams to resolve customer issues promptly. - Keep accurate records of customer interactions and...

Depending on applicant experience and capabilities, we have multiple positions to fill in this role (L1 Customer Support or L2 Application Support). L1 Customer Support ExecutiveThis role's main responsibility is to act as a traffic controller for support request tickets, to improve the workflow and overall management of requests in the application support...

**Key Responsibilities**: - Ensuring that customers achieve their desired outcomes. - Help customers with the onboarding process, provide ongoing support, and handle and resolve customer complaints. - Assigning initiatives to customers based on established guidelines and frameworks - Promptly following up with customers to address and resolve issues. - Work...