Customer Support

**Customer Support** **Requirements**: Required languages(s): English, Bahasa Malaysia & Chinese Able to speaks fluent Cantonese, Mandarin and English At least 2 years of working experience in the related field is required for this position. Answering clients about all technical support questions Resolve issues reported by customers, liaise with technical...

Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer’s lodged issues and ensuring that it is resolved and responded to in a timely manner. - Identify errors/bugs and guide customers to troubleshooting and problem-solving. - Escalating unresolved customer complaints to the 2nd level or technical department. -...

**The Opportunity** We are looking for a** Customer Support Specialist **who will use their strong customer focus and knowledge to provide the best user experience. Reporting to the Chief Technology Officer, you are an integral part of the team and will ensure the delivery of customer-focused service and meeting service level expectations. As part of the...

about the companyAn MNC company providing support in many different sectors, particularly in the hospitality industry, is looking for energetic and passionate individuals to support their customers in the US! job detailsJob title : Customer Support SpecialistLocation : KL, MalaysiaSalary : RM2,800 - RM3,500Employment : PermanentDetails : 13th month salary...

about the companyAn MNC company providing support in many different sectors, particularly in the hospitality industry, is looking for energetic and passionate individuals to support their customers in the US job detailsJob title : Customer Support SpecialistLocation : KL, MalaysiaSalary : RM2,800 - RM3,500Employment : PermanentDetails : 13th month salary...

**Customer Support Representative** **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and issue resolution. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Collaborate with other teams to resolve customer issues promptly. - Keep accurate records of customer interactions and...

Handle customer service and merchant onboarding operations, including monitoring and reporting key metrics. - Managing incoming calls and customer service inquiries - Logging and keeping records of customer queries and technical problems. - Liaise with respective departments regarding operational and customer service issue resolution. - Ensure customer...

At least 1 year(s) of experience in the area of Customer Service and Support preferred. - Fresh Graduates/Entry level applicants are encouraged to apply, training will be provided. - Required language(s): Cantonese and English, written and spoken **Salary**: RM2,500.00 - RM3,500.00 per month **Benefits**: - Opportunities for promotion - Professional...

**The Role**: We are seeking a highly motivated and technically proficient Customer Service-IT Support to join our team. The incumbent will play a vital role in ensuring the smooth operation of our IT systems by providing prompt and effective support to employees. You will be the first point of contact for all IT-related issues, helping users with...

Answering whatsapp messages from customer and potential customer in timely and quality mannerAssist customers in their queries about the treatment, pricing and appointment bookingSchedule and slot in customer's appointmentCommunicate with branches on daily appointmentsCommunicate with the customers on their appointments (confirmation, reschedule,...

**Customer Support Representative** **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and issue resolution. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Collaborate with other teams to resolve customer issues promptly. - Keep accurate records of customer interactions and...

WE ARE HIRING MANDARIN CUSTOMER SUPPORT! Basic Salary RM 5,000 - RM 6,000 (Salary Package include Allowance) Working Hours : Rotational Shifts Working Location : Cyberjaya Responsibilities: Provides meaning-for-meaning interpreting Follows interpreter protocols as per training, policies, and procedures Follows all policies and procedures related to...

 Answering whatsapp messages from customer and potential customer in timely and quality mannerAssist customers in their queries about the treatment, pricing and appointment bookingSchedule and slot in customer's appointmentCommunicate with branches on daily appointmentsCommunicate with the customers on their appointments (confirmation, reschedule,...

Job Summary Develops customer-specific, value added services for existing and new large domestic and global customers in order to build customer awareness of the organization’s value proposition. Job Accountabilities - Key Accountabilities Collaborates with teams across the organization and serves as an advocate for our customers’ service...

**Key Responsibilities**: - Ensuring that customers achieve their desired outcomes. - Help customers with the onboarding process, provide ongoing support, and handle and resolve customer complaints. - Assigning initiatives to customers based on established guidelines and frameworks - Promptly following up with customers to address and resolve issues. - Work...

**Customer Support Representative** **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and issue resolution. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Collaborate with other teams to resolve customer issues promptly. - Keep accurate records of customer interactions and...

**Position**: IT Customer Support (Mandarin / Cantonese) Company Background: Global BPO Company Location: Kuala Lumpur Tenure: Permanent **Remuneration**: - RM4,100(Basic) - RM500 (KPI Allowance) **Contact details**: Shunta Takai / EPS Consultants Malaysia **Job Summary** As a GDC Agent, your main job is to provide top-notch customer support for the...

**Position**: **Job title : Customer Service Coordinator** **Location : Kuala Lumpur** **Daily report : Daily report to Supervisor; Office Manager** - 24 hours call center customer service coordinator; - Dealing with customer by calls or online communication channel who is traveling over the world; - Handling complaints and inquiries efficiently,...

Title: Customer support Translation with Mandarin and Cantonese Project: Healthcare Type of role: Translation support between doctors and patients based in the US Shifts: Permanent night shift, shift allowances provided Work location: Tech M, Cyberjaya Full time office mode 5 days per week (any 2 days off) **Salary**: RM7,000.00 - RM8,000.00 per...

About the Role What to expect: - Knowledge ramp-up within the first 2-5 weeks in the form of classroom trainings, buddy sessions and hands-on practice. - Manage and provide support on less complex customer queries/problems, this includes: - Retain ownership of cases reported by customers; - Troubleshoot/investigate the issues; - Navigate through available...