IT Techinician Support

2 weeks ago


Shah Alam, Malaysia MW Advantech Sdn Bhd Full time

Job Description: IT Technician Support

As an IT Technician Support, you will play a crucial role in ensuring the smooth operation of our organization's IT systems. Your primary responsibility will be to provide technical assistance and support to our internal users and occasionally external clients. This position requires a blend of technical expertise, customer service skills, and problem-solving abilities.

**Responsibilities**:
1. Technical Support:

- Respond to user inquiries and troubleshoot issues related to hardware, software, and network connectivity.
- Diagnose and resolve technical issues promptly, either over the phone, via remote assistance tools, or in person.
- Handle infrastructure network

2. User Assistance:

- Assist in setting up new user accounts and profiles and addressing access control issues.
- Ensure users have adequate IT resources to perform their roles efficiently.

3. System Maintenance:

- Perform routine maintenance tasks, such as system updates, backups, and antivirus protection.
- Monitor systems to ensure they operate securely and reliably, addressing any vulnerabilities or performance issues promptly.

4. Documentation and Reporting:

- Maintain accurate records of IT support requests and resolutions using ticketing systems.
- Document troubleshooting steps, resolutions, and configurations to build a knowledge base for future reference.

5. Collaboration and Communication:

- Collaborate with other IT staff members and departments to resolve complex issues and implement solutions.
- Communicate technical information effectively to non-technical users and stakeholders.

**Requirements**:

- Proven experience as an IT Technician Support or similar role.
- Technical knowledge of computer hardware, software systems, networks, and peripherals.
- Familiarity with operating systems (e.g., Windows, macOS, Linux) and office software (e.g., Microsoft Office 365, G Suite).
- Ability to diagnose and resolve technical issues independently or with mínimal supervision.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Customer-oriented mindset with a focus on providing exceptional user support.
- Certification (e.g., Microsoft Certified IT Professional) is a plus.

Working Conditions:

- Typically operates in an office environment but may be required to travel occasionally to provide on-site support.
- May need to work outside regular business hours to perform system upgrades or resolve critical issues.

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 24 months

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion

Schedule:

- Day shift
- Monday to Friday

Expected Start Date: 07/01/2024


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