CRM Lead Manager

13 hours ago


Kuala Lumpur, Malaysia MOTORICA Full time

Motorica is a company that specializes in manufacturing and sales of hi tech upper limp prostheses for people with hand trauma or aplazia. We have quite vast expansion and presented in many foreign markets already. Currently we are looking for the postion of Lead Manager in our company. For this position we need a highly motivated, punctual and professional person. This position will include managing all aspects of inbound and outbound lead generation, qualification and management. The Sales Lead Manager will also be responsible for working with the Marketing and Sales Teams to define and continuously improve the Lead Management Process.

Additional responsibilities of this position include:

- Daily leads' processing in CRM system;
- Daily respond to all customer/ patient requests:

- Provide full information about the product to the customer/patient;
- Responding to, qualifying, and tracking Inbound Leads and Requests.
- Nurturing prospects and disseminating qualified leads to appropriate sales teams.
- Responding to and routing Inbound Online Chat Sessions.
- Developing lists for Outbound Campaign Management and coordinate mailing logistics.
- Managing the lead qualification, tracking process.
- Managing CRM/Marketing Automation Technology.
- Maintain End-User (Prospect/Customer) Database.
- Managing contact information and reference lists.
- Helping to define Data Profile/Fields for Leads and Prospects, and Customers.
- Maintain Database Integrity.
- Report on Campaign Results

Preferable Education:
Btech, Bcom, Mcom, MBA

**Experience**:

- min 3-5 years in customer service is compulsory
- Work in CRM systems
- Technical understanding of the work

**Required Skills**:

- Very strong phone communication skills
- Organized and focused on the little details
- Strong organization and analytical skills.
- Strong project management skills.

**Salary**: RM25,000.00 - RM60,000.00 per year

**Benefits**:

- Opportunities for promotion
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)


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