CRM Executive

4 weeks ago


Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

We are looking for a passionate and talented individual to join the award-winning ZALORA CRM Team. Customer Relationship Management (CRM) is the concept of being relevant to the customer, leveraging data to understand the customer DNA and provide a top-class customer experience via the full suite of customer touchpoints and communication channels.

CRM adds value by effectively representing ZALORA as a brand, its character, personality, and product assortment, while taking into consideration the individual customer’s needs and motivations. In every single marketing message we send, we aim to craft the perfect environment to maximize emotional value and commercial opportunity across the customer journey - right from their first order up until they become loyal advocates of the ZALORA brand.

With a combination of rich customer data and state of the art digital marketing technology, we are more empowered than ever to consistently innovate and commit to deliver amazing experiences in line with the needs of our customers, the company, and the retail ecommerce opportunity as a whole.

**Responsibilities**:

- Create, produce and implement creative digital marketing campaigns and strategies to answer the needs of relevant customer segments.
- Take ownership of the operation and performance across multiple communication channels such as newsletter, app push notification, In-app messages and SMS
- Understand the customer lifecycle and purchase behavior to produce detailed analysis on marketing campaign effectiveness and optimise iteratively.
- Be an advocate of the customer’s experience to continually create WOW moments.
- Coordinate across departments to plan and prepare relevant content for subscribers.
- Utilise digital technology and creativity to push the boundaries of the CRM experience.
- Assist in the optimisation of other relevant CRM related communications to broaden understanding of CRM

**Requirements**:

- Highly proficient in written and spoken English
- Passionate about delivering fashion effectively to customers through creativity, copywriting and digital technology
- Enjoy the challenges of a fast-paced environment
- Highly adaptable, meticulous and able to think critically
- Strong willingness to learn and grow independently
- Diligent and organised in execution
- Good communication skills
- Proficiency in HTML is a plus

**The ZALORA Story**

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.eJlYXXW3Il


  • CRM Executive

    5 days ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    To execute effectively planned CRM Communications via multiple online or offline channels in support eg, Novelty Launches, Retention, Welcome Cycles (Recruitment & 2nd purchase), Product Cycles, Events, HPP Support and etc which includes from end to end process to achieve the set goals. - Assist in planning and executing new CRM Cycle to build Omni Channel...

  • CRM Executive

    1 week ago


    Kuala Lumpur, Malaysia Valiram Full time

    *** - Collaborate with Marketing Manager to plan and implement CRM strategies, tactical programs and clienteling tools to drive client development and sales, meet new customer acquisition and exciting client retention goals. - Provide resources, insights, and support to the retail team to inspire and build robust and consistent clienteling habits within...

  • CRM Executive

    3 weeks ago


    Kuala Lumpur, Malaysia Recruit Excella Sdn.Bhd. Full time

    **Overview** **Job Scope** Full Time (On-Site) **Salary** RM 4000.00 - RM 5000.00 (Depending On Experience) **Strategic CRM Development** - Assist in crafting and implementing comprehensive CRM strategies, including annual planning. **Data Management** - Ensure customer data integrity within the CRM system. - Oversee the management of member...

  • CRM Associate

    3 weeks ago


    Kuala Lumpur, Malaysia ShopBack Full time

    This CRM Associate role presents a unique opportunity to grow, nurture and engage the ShopBack’s community & help deliver the most rewarding shopping experience. A curious, driven and technically able CRM expert will be a great fit for this team. You'll join the Malaysian based team supporting the Australian operations, working collaboratively with various...

  • CRM Specialist

    5 days ago


    Kuala Lumpur, Malaysia SR Consultancy Full time

    Work across all our marketing tools from Taguchi (eDM, SMS, MMS), Swrve (Web/App Push) and Umbraco (Landing page CMS). - Contribute to the smooth running of operations and high quality level of output with campaign execution. There will be a high volume of work supporting up to 7 markets with speed and accuracy being essential. - This role is responsible for...

  • CRM Manager

    3 weeks ago


    Kuala Lumpur, Malaysia Organon Full time

    **The Position** - ** Customer Relationship Manager** **is leading CRM strategy and execution in system **to support Organon’s ambition on Customer Engagement Excellence in AP cluster. - This position **reports** to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute...


  • Kuala Lumpur, Malaysia Valiram Full time

    KEY PERFORMANCE INDICATORS: KEY AREAS OF RESPONSIBILITIES: - Working closely with CRM & Marketing Managers in executing EDM strategies - Work with the CRM Manager & Brands to ensure that there’s brand consistency across all campaigns and messages - Assist with the day to day administration tasks within the CRM team - Take charge for SMS campaigns &...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ShopBack Care Full time

    Job DescriptionDevelop and execute effective CRM campaigns to engage and retain customers.Create and build HTML email marketing campaigns on our CRM platform to drive sales and conversions.Design and execute in-app, SMS, and app push marketing campaigns on our CRM platform to increase customer engagement.Collaborate with local marketing teams and...


  • Kuala Lumpur, Malaysia Fj Benjamin (M) Sdn Bhd Full time

    **Responsibilities** - Managing and maintaining the CRM system to ensure the CRM system is up-to-date, accurate, and accessible to relevant teams which may include data entry, data cleansing, and database management - Data-driven mindset with the ability to analyse and interpret marketing data - Knowledge and/or experience of marketing automation - The...

  • CRM Manager

    2 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Nixan Mega (M) Sdn Bhd Full time

    **Key Responsibilities**: - Implement different CRM strategy/program to target potential market, maintain existing customer and breakthrough. - Analyse, plan, monitor and optimise key account customer's performance based on business goals. - Formulate special promotions or events for key account customers based on their preferences and performance. -...

  • Marketing Executive

    3 weeks ago


    Kuala Lumpur, Malaysia VALIRAM Full time

    *** - Collaborate with Marketing Manager to plan and implement CRM strategies, tactical programs and clienteling tools to drive client development and sales, meet new customer acquisition and exciting client retention goals. - Provide resources, insights, and support to the retail team to inspire and build robust and consistent clienteling habits within...

  • CRM Solution Expert

    3 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Full time

    Job OverviewThe ideal candidate will play a critical role in gathering business requirements, optimizing CRM solutions for banking operations, and leading a team of analysts to deliver high-impact solutions.Key Responsibilities:Lead and mentor a team of Business Analysts to ensure successful project execution.Gather, analyze, and document banking business...

  • CRM Manager

    6 days ago


    Kuala Lumpur, Malaysia Informa Markets Full time

    **Company Description** We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets**.** These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online platforms where companies showcase their businesses and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ria Money Transfer Full time

    Role OverviewThis role is responsible for creating, executing, and optimizing CRM marketing campaigns to drive customer engagement and retention across multiple countries.Responsibilities include:Developing and implementing CRM marketing strategies aligned with business objectives.Briefing and coordinating with internal stakeholders to ensure seamless...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TECH-KNOT SOLUTIONS Full time

    Key ResponsibilitiesThe Senior Digital CRM Executive will be responsible for:Ensuring the efficiency of CRM software to enhance customer experiences.Analyzing and presenting business data to inform strategic decisions.Developing content and executing planned CRM activities across various digital channels.Collaborating with content, IT, and marketing teams to...


  • Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    We are looking for a passionate and talented individual to join the award-winning ZALORA CRM Team. Customer Relationship Management (CRM) is the concept of being relevant to the customer, leveraging data to understand the customer DNA and provide a top-class customer experience via the full suite of customer touchpoints and communication channels. CRM adds...


  • Kuala Lumpur, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

    **Responsibilities**: - To manage all SOGO Card/Apps related operations within the general functions including strategizing planning & execution of the program which include member acquisition & retention. - To formulate and monitor regular and consistent interactions (SMS, EDM, Push Notification, Telegram, Mailer, Verbal, etc) with SOGO members - to ensure...

  • CRM Analyst

    5 days ago


    Kuala Lumpur, Malaysia Pall Full time

    **CRM Analyst** Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. **Does this describe you?** - As an inspiring leader, you identify and install the best tools...

  • CRM Developer

    2 weeks ago


    Kuala Lumpur, Malaysia IT BUSINESS SOLUTIONS SDN BHD Full time

    CRM (Junior Developer; MY) Platform: Accelerated Build Program Server/Database: Windows, SQL Language: MS Dynamics, C#, React JS, SQL OS: Windows Job Role Expectation: L3 support background/ experience, Junior CRM Dev with min 3 years of tech exp, with CRM dynamics exp, SQL Knowledge, done development Mandatory Keywords: Dynamics 365 (min 2 years of direct...


  • Kuala Lumpur, Malaysia Organon Full time

    The Position - ** Customer Relationship Manager is leading CRM strategy and **Operations** in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.**: - This position reports to Commercial Excellence Lead (AP cluster) and has a close collaboration with the SFE Managers and broader MCOP team in the cluster as well as market...