CRM Executive

2 weeks ago


Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

We are looking for a passionate and talented individual to join the award-winning ZALORA CRM Team. Customer Relationship Management (CRM) is the concept of being relevant to the customer, leveraging data to understand the customer DNA and provide a top-class customer experience via the full suite of customer touchpoints and communication channels.

CRM adds value by effectively representing ZALORA as a brand, its character, personality, and product assortment, while taking into consideration the individual customer’s needs and motivations. In every single marketing message we send, we aim to craft the perfect environment to maximize emotional value and commercial opportunity across the customer journey - right from their first order up until they become loyal advocates of the ZALORA brand.

With a combination of rich customer data and state of the art digital marketing technology, we are more empowered than ever to consistently innovate and commit to deliver amazing experiences in line with the needs of our customers, the company, and the retail ecommerce opportunity as a whole.

**Responsibilities**:

- Create, produce and implement creative digital marketing campaigns and strategies to answer the needs of relevant customer segments.
- Take ownership of the operation and performance across multiple communication channels such as newsletter, app push notification, In-app messages and SMS
- Understand the customer lifecycle and purchase behavior to produce detailed analysis on marketing campaign effectiveness and optimise iteratively.
- Be an advocate of the customer’s experience to continually create WOW moments.
- Coordinate across departments to plan and prepare relevant content for subscribers.
- Utilise digital technology and creativity to push the boundaries of the CRM experience.
- Assist in the optimisation of other relevant CRM related communications to broaden understanding of CRM

**Requirements**:

- Highly proficient in written and spoken English
- Passionate about delivering fashion effectively to customers through creativity, copywriting and digital technology
- Enjoy the challenges of a fast-paced environment
- Highly adaptable, meticulous and able to think critically
- Strong willingness to learn and grow independently
- Diligent and organised in execution
- Good communication skills
- Proficiency in HTML is a plus

**The ZALORA Story**

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.eJlYXXW3Il


  • CRM Executive

    4 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    To execute effectively planned CRM Communications via multiple online or offline channels in support eg, Novelty Launches, Retention, Welcome Cycles (Recruitment & 2nd purchase), Product Cycles, Events, HPP Support and etc which includes from end to end process to achieve the set goals. - Assist in planning and executing new CRM Cycle to build Omni Channel...

  • CRM Executive

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    To execute effectively planned CRM Communications via multiple online or offline channels in support eg, Novelty Launches, Retention, Welcome Cycles (Recruitment & 2nd purchase), Product Cycles, Events, HPP Support and etc which includes from end to end process to achieve the set goals. Assist in planning and executing new CRM Cycle to build Omni Channel...

  • CRM Executive

    2 weeks ago


    Kuala Lumpur, Malaysia Recruit Excella Sdn.Bhd. Full time

    **Overview** **Job Scope** Full Time (On-Site) **Salary** RM 4000.00 - RM 5000.00 (Depending On Experience) **Strategic CRM Development** - Assist in crafting and implementing comprehensive CRM strategies, including annual planning. **Data Management** - Ensure customer data integrity within the CRM system. - Oversee the management of member...

  • CRM Associate

    2 weeks ago


    Kuala Lumpur, Malaysia ShopBack Full time

    This CRM Associate role presents a unique opportunity to grow, nurture and engage the ShopBack’s community & help deliver the most rewarding shopping experience. A curious, driven and technically able CRM expert will be a great fit for this team. You'll join the Malaysian based team supporting the Australian operations, working collaboratively with various...

  • CRM Specialist

    4 weeks ago


    Kuala Lumpur, Malaysia SR Consultancy Full time

    Work across all our marketing tools from Taguchi (eDM, SMS, MMS), Swrve (Web/App Push) and Umbraco (Landing page CMS). - Contribute to the smooth running of operations and high quality level of output with campaign execution. There will be a high volume of work supporting up to 7 markets with speed and accuracy being essential. - This role is responsible for...

  • CRM Manager

    2 weeks ago


    Kuala Lumpur, Malaysia Organon Full time

    **The Position** - ** Customer Relationship Manager** **is leading CRM strategy and execution in system **to support Organon’s ambition on Customer Engagement Excellence in AP cluster. - This position **reports** to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute...

  • CRM Associate

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia ShopBack Full time

    This CRM Associate role presents a unique opportunity to grow, nurture and engage the ShopBack's community & help deliver the most rewarding shopping experience. A curious, driven and technically able CRM expert will be a great fit for this team. You'll join the Malaysian based team supporting the Australian operations, working collaboratively with various...

  • CRM Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SR Consultancy Full time

    Work across all our marketing tools from Taguchi (eDM, SMS, MMS), Swrve (Web/App Push) and Umbraco (Landing page CMS). Contribute to the smooth running of operations and high quality level of output with campaign execution. There will be a high volume of work supporting up to 7 markets with speed and accuracy being essential. This role is responsible for...

  • CRM Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time

    QualificationsTertiary Certificate/Degree qualification and a minimum of 3 years proven CRM experience.Knowledge and Skills Essential Experience reporting and analyzing performance across various CRM channels. Being able to extract learnings and communicate clearly the analysis. Experience managing CRM campaigns from end to end. Being accountable for the...

  • CRM Team Lead

    2 weeks ago


    Kuala Lumpur, Malaysia ManpowerGroup Full time

    **Qualifications** Tertiary Certificate/Degree qualification and a minimum of 5 years proven CRM experience. **Knowledge and Skills Essential** - Experience reporting and analysing performance across various CRM channels. Being able to extract learnings and communicate clearly the analysis. - Experience managing CRM campaigns from end to end. Being...

  • CRM Manager

    6 days ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Nixan Mega (M) Sdn Bhd Full time

    **Key Responsibilities**: - Implement different CRM strategy/program to target potential market, maintain existing customer and breakthrough. - Analyse, plan, monitor and optimise key account customer's performance based on business goals. - Formulate special promotions or events for key account customers based on their preferences and performance. -...

  • CRM Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Informa Markets Full time

    **Company Description** We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets**.** These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online platforms where companies showcase their businesses and...


  • Kuala Lumpur, Malaysia Fj Benjamin (M) Sdn Bhd Full time

    **Responsibilities** - Managing and maintaining the CRM system to ensure the CRM system is up-to-date, accurate, and accessible to relevant teams which may include data entry, data cleansing, and database management - Data-driven mindset with the ability to analyse and interpret marketing data - Knowledge and/or experience of marketing automation - The...

  • CRM Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time

    QualificationsTertiary Certificate/Degree qualification and a minimum of 5 years proven CRM experience.Knowledge and Skills Essential Experience reporting and analysing performance across various CRM channels. Being able to extract learnings and communicate clearly the analysis. Experience managing CRM campaigns from end to end. Being accountable for the...

  • CRM Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Nixan Mega (M) Sdn Bhd Full time

    Key Responsibilities: Implement different CRM strategy/program to target potential market, maintain existing customer and breakthrough. Analyse, plan, monitor and optimise key account customer's performance based on business goals. Formulate special promotions or events for key account customers based on their preferences and performance. Monitor escalation...

  • CRM Developer

    1 week ago


    Kuala Lumpur, Malaysia IT BUSINESS SOLUTIONS SDN BHD Full time

    CRM (Junior Developer; MY) Platform: Accelerated Build Program Server/Database: Windows, SQL Language: MS Dynamics, C#, React JS, SQL OS: Windows Job Role Expectation: L3 support background/ experience, Junior CRM Dev with min 3 years of tech exp, with CRM dynamics exp, SQL Knowledge, done development Mandatory Keywords: Dynamics 365 (min 2 years of direct...

  • Executive CRM

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

    Job Descriptions: Responsible for the implementation of the CRM strategy into actionable activities and campaigns including planning, creating, coordinating and supervising the work activities of the marketing programs. Responsible for providing support for the CRM Loyalty Program marketing activations with the objectives of driving acquisition, loyalty,...


  • Kuala Lumpur, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

    **Responsibilities**: - To manage all SOGO Card/Apps related operations within the general functions including strategizing planning & execution of the program which include member acquisition & retention. - To formulate and monitor regular and consistent interactions (SMS, EDM, Push Notification, Telegram, Mailer, Verbal, etc) with SOGO members - to ensure...

  • CRM Developer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia IT BUSINESS SOLUTIONS SDN BHD Full time

    CRM (Junior Developer; MY)Platform: Accelerated Build Program Server/Database: Windows, SQL Language: MS Dynamics, C#, React JS,SQL OS:Windows Job Role Expectation: L3 support background/ experience, Junior CRM Dev with min 3 years of tech exp, with CRM dynamics exp, SQL Knowledge, done development Mandatory Keywords: Dynamics 365 (min 2 years of direct...

  • Head of CRM

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Valiram Group (Luxury Ventures Pte Ltd Full time

    About ValiramValiram is a retail company founded in 1935. The company has expanded to become a global retail industry with 520+ locations in 10 different countries. By 2027, we will be more than doubling our size to 1200, with an expected 5,500+ employees under Valiram Group. Learn more about us at Valiram Brands:Beauty (Victoria's Secret, Bath & Body Works,...