CRM Manager

7 months ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Nixan Mega (M) Sdn Bhd Full time

**Key Responsibilities**:

- Implement different CRM strategy/program to target potential market, maintain existing customer and breakthrough.
- Analyse, plan, monitor and optimise key account customer's performance based on business goals.
- Formulate special promotions or events for key account customers based on their preferences and performance.
- Monitor escalation cases and negative feedback from key account customers closely with the CRM team, to retain and restore customer confidence through effective resolution and proactive measures.
- Communicate closely with product, marketing and management teams to ensure alignment of business goals.
- Provide guidance and support in executing CRM initiatives, leading CRM teams to ensure tasks effectiveness and achieve business goals.
- Provide leadership and guidance to foster a culture of knowledge-sharing through effective communication and documentation.

**Requirements**:
**Must haves**:

- SPM or above. Bilingual in English, Chinese (verbal, written & read).
- Minimum 2 years in CRM manager role experience with proven annual sales team award.
- Fast learner, able to transform knowledge into practical business.
- Strategic management thinking with strong leadership in team development.
- Customer centric, high flexibility in problem-solving and result-oriented.

Pay: From RM11,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

**Language**:

- Mandarin (preferred)


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