CRM Manager

1 week ago


Kuala Lumpur, Malaysia ThinkMarkets Full time

ThinkMarkets is a global online brokerage firm, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we allow our clients to trade the world 24-hours a day. Our mission is to disrupt the brokerage industry by allowing access to global markets and thousands of products to allow our clients to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. Our Chicago office is in the heart of the financial district in the Loop, and is made up by our Leadership, IT, Analytics, and R&D teams.

**Responsibilities**:

- Develop CRM strategy across multiple contact channels to deliver exceptional customer experience, increase engagement and deliver on business KPI's
- Effectively strategize performance through insight-led segmentation, campaign planning, robust testing, and result analysis
- Accurately track the Customer Journey to maximize communication opportunities
- Lead strategy for in-app messaging and rules architecture for increasing conversion
- Maintain the CRM marketing calendar and make recommendations based on best practices

**Requirements**:

- Exceptional written and verbal communication skills
- 2+ years of hands-on experience with CRM systems (Salesforce is preferred)
- Bachelor's or Master's degree in Marketing, Communications, or related
- Experience with a global company, including international marketing
- Prior experience with the financial and/or trading sector a plus
- Demonstrated ability to manage multiple ongoing projects in a fast-paced environment with complete autonomy
- Strong analytical and technical skills

**About ThinkMarkets**

Established in 2010, ThinkMarkets is a global online financial trading company with over 12 offices and 200+ employees spanning Australia, Europe, Middle East, Africa, Asia, and North America. We specialize in providing multi-asset trading and support to thousands of retail and professional clients around the globe 24/7.

At ThinkMarkets we value teamwork, agility, ambition, innovation, problem solving and empower our employees to take ownership and to make a difference on a global scale. Are you ready to join one of the world's fastest growing online brokers?


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