CRM Specialist
4 weeks ago
**CRM Specialist**
Join us as a CRM Specialist Use your analytical skills to optimize campaigns and enhance customer journeys. We seek innovative thinkers with business, marketing, or IT backgrounds. If you're passionate about customer-focused solutions, **APPLY NOW**
**Responsibilities**:
- Conduct customer segmentation analysis to identify target groups for CRM campaigns and develop targeted campaign strategies.
- Leverage data analysis to predict customer behavior and proactively implement targeted retention strategies.
- Analyze and monitor campaign performance data to optimize strategies and maximize ROI.
- Plan and enhance long-term customer journeys and strategic engagement plans.
- Regularly implement optimization methods to attract more consumers and increase engagement, conversion, and retention.
- Manage external vendor relationships related to CRM, loyalty programs, consumer marketing, and database management.
**Job Requirement**:
- Bachelor’s degree in Business, Marketing, Information Technology, or a related field.
- Minimum 1 year of experience in growth, marketing, CRM, BA or similar roles.
- Proficient in **Power BI, Tableau, Python, Excel** and/or other analytic tools.
- Proficiency in **SQL** and/or other data management tools.
- Sensitive to numbers, logical thinking, and analytical skills.
- **UX/UI knowledge** will be a bonus.
- Excellent command of **English**; **Mandarin** proficiency is a bonus.
- Proven track record of using data and analytics tools to increase performance and enhance customer experience.
- Be able to think from customer perspectives and have creative thinking.
Pay: RM5,000.00 - RM7,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- CRM software: 1 year (preferred)
**Language**:
- Mandarin (preferred)
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