CRM Executive
1 day ago
***
- Collaborate with Marketing Manager to plan and implement CRM strategies, tactical programs and clienteling tools to drive client development and sales, meet new customer acquisition and exciting client retention goals.
- Provide resources, insights, and support to the retail team to inspire and build robust and consistent clienteling habits within stores.
- Present CRM overview and reports on growth of client database, developing initiatives to help improve and drive client outreach.
**KEY PERFORMANCE INDICATORS**:
- To plan and execute CRM projects within agreed timelines.
- To meet new customer acquisition and client retention targets.
- To complete marketing communication scheduling and messaging on time accurately.
**KEY AREAS OF RESPONSIBILITIES**
**Client Database Management, Analytics & Reporting**
- Provide data analysis and recommendation for CRM initiatives and event to ensure that right audience is segmented and targeted effectively to optimise ROI.
- Report post activation performance and overall effectiveness; summarising the key insights and offering recommendations.
- On-going management and continued segmentation of database to identify and target client segment for clienteling opportunities, to drive traffic and sales to stores, driving conversion and increase visits.
**CRM Program**
- Provide regular communication material to retail teams on the campaign information and updates.
- Work with DE team to develop CRM tools to ensure robust and effective program
**Performance Monitoring**
- Regular and detailed deep diving by store, events, client segments and other relevant metrics.
- Following performance results, suggest areas for improvement and propose new clienteling tactics and actions.
**Client Appointments, Gifting & Experiences**
- Create customised and tiered gifting & experiences that continuously surprise and delight clients with creativity and innovation, while ensuring an uncompromising high standard of luxury.
- Collaborate with retail team for top client & initiative specific gifting and experiences, to drive client engagement and sales conversion.
- Create tailored opportunities to drive sales through consistent and highly productive in-store private appointments
**Other Support**
- Monitoring market trends and providing regular competitor feedback
**CANDIDATE REQUIREMENTS**:
- Minimum Degree in Marketing, Business Administration or related program.
- Minimum 3 years of relevant experience in similar capacity or related field of work or luxury retail
- Strong project planning and execution capabilities
- Proactive and meticulous with strong attention to detail
- Data mining and analytical skills
- Resourceful and strong ability to multi-task
- Able to work independently and with multiple parties as part of the team
- Retail centric and client oriented
- Good Interpersonal skills
- Good Teamwork and has leadership quality
- Pleasant Personality
- Proficient in Computer Skills
- Good in English in both in oral and written. Ability to speak other language is an advantage
-
CRM Executive
7 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full timeTo execute effectively planned CRM Communications via multiple online or offline channels in support eg, Novelty Launches, Retention, Welcome Cycles (Recruitment & 2nd purchase), Product Cycles, Events, HPP Support and etc which includes from end to end process to achieve the set goals. - Assist in planning and executing new CRM Cycle to build Omni Channel...
-
CRM Executive
7 months ago
Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full timeWe are looking for a passionate and talented individual to join the award-winning ZALORA CRM Team. Customer Relationship Management (CRM) is the concept of being relevant to the customer, leveraging data to understand the customer DNA and provide a top-class customer experience via the full suite of customer touchpoints and communication channels. CRM adds...
-
CRM Executive
7 months ago
Kuala Lumpur, Malaysia Recruit Excella Sdn.Bhd. Full time**Overview** **Job Scope** Full Time (On-Site) **Salary** RM 4000.00 - RM 5000.00 (Depending On Experience) **Strategic CRM Development** - Assist in crafting and implementing comprehensive CRM strategies, including annual planning. **Data Management** - Ensure customer data integrity within the CRM system. - Oversee the management of member...
-
CRM Associate
7 months ago
Kuala Lumpur, Malaysia ShopBack Full timeThis CRM Associate role presents a unique opportunity to grow, nurture and engage the ShopBack’s community & help deliver the most rewarding shopping experience. A curious, driven and technically able CRM expert will be a great fit for this team. You'll join the Malaysian based team supporting the Australian operations, working collaboratively with various...
-
CRM Specialist
7 months ago
Kuala Lumpur, Malaysia SR Consultancy Full timeWork across all our marketing tools from Taguchi (eDM, SMS, MMS), Swrve (Web/App Push) and Umbraco (Landing page CMS). - Contribute to the smooth running of operations and high quality level of output with campaign execution. There will be a high volume of work supporting up to 7 markets with speed and accuracy being essential. - This role is responsible for...
-
CRM Manager
7 months ago
Kuala Lumpur, Malaysia Organon Full time**The Position** - ** Customer Relationship Manager** **is leading CRM strategy and execution in system **to support Organon’s ambition on Customer Engagement Excellence in AP cluster. - This position **reports** to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute...
-
Email Marketing Executive
1 day ago
Kuala Lumpur, Malaysia Valiram Full timeKEY PERFORMANCE INDICATORS: KEY AREAS OF RESPONSIBILITIES: - Working closely with CRM & Marketing Managers in executing EDM strategies - Work with the CRM Manager & Brands to ensure that there’s brand consistency across all campaigns and messages - Assist with the day to day administration tasks within the CRM team - Take charge for SMS campaigns &...
-
CRM Manager
7 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Nixan Mega (M) Sdn Bhd Full time**Key Responsibilities**: - Implement different CRM strategy/program to target potential market, maintain existing customer and breakthrough. - Analyse, plan, monitor and optimise key account customer's performance based on business goals. - Formulate special promotions or events for key account customers based on their preferences and performance. -...
-
Marketing Executive
2 weeks ago
Kuala Lumpur, Malaysia VALIRAM Full time*** - Collaborate with Marketing Manager to plan and implement CRM strategies, tactical programs and clienteling tools to drive client development and sales, meet new customer acquisition and exciting client retention goals. - Provide resources, insights, and support to the retail team to inspire and build robust and consistent clienteling habits within...
-
CRM Manager
6 months ago
Kuala Lumpur, Malaysia Informa Markets Full time**Company Description** We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets**.** These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online platforms where companies showcase their businesses and...
-
Regional CRM Executive
7 months ago
Kuala Lumpur, Malaysia Fj Benjamin (M) Sdn Bhd Full time**Responsibilities** - Managing and maintaining the CRM system to ensure the CRM system is up-to-date, accurate, and accessible to relevant teams which may include data entry, data cleansing, and database management - Data-driven mindset with the ability to analyse and interpret marketing data - Knowledge and/or experience of marketing automation - The...
-
Executive, Regional CRM
1 day ago
Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full timeWe are looking for a passionate and talented individual to join the award-winning ZALORA CRM Team. Customer Relationship Management (CRM) is the concept of being relevant to the customer, leveraging data to understand the customer DNA and provide a top-class customer experience via the full suite of customer touchpoints and communication channels. CRM adds...
-
CRM Analyst
4 months ago
Kuala Lumpur, Malaysia Pall Full time**CRM Analyst** Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. **Does this describe you?** - As an inspiring leader, you identify and install the best tools...
-
CRM Developer
7 months ago
Kuala Lumpur, Malaysia IT BUSINESS SOLUTIONS SDN BHD Full timeCRM (Junior Developer; MY) Platform: Accelerated Build Program Server/Database: Windows, SQL Language: MS Dynamics, C#, React JS, SQL OS: Windows Job Role Expectation: L3 support background/ experience, Junior CRM Dev with min 3 years of tech exp, with CRM dynamics exp, SQL Knowledge, done development Mandatory Keywords: Dynamics 365 (min 2 years of direct...
-
Executive - CRM & Loyalty Program
7 months ago
Kuala Lumpur, Malaysia SOGO (KL) Department Store Sdn Bhd Full time**Responsibilities**: - To manage all SOGO Card/Apps related operations within the general functions including strategizing planning & execution of the program which include member acquisition & retention. - To formulate and monitor regular and consistent interactions (SMS, EDM, Push Notification, Telegram, Mailer, Verbal, etc) with SOGO members - to ensure...
-
CRM Manager, Ap Cluster
7 months ago
Kuala Lumpur, Malaysia Organon Full timeThe Position - ** Customer Relationship Manager is leading CRM strategy and **Operations** in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.**: - This position reports to Commercial Excellence Lead (AP cluster) and has a close collaboration with the SFE Managers and broader MCOP team in the cluster as well as market...
-
CRM Analyst
4 months ago
Kuala Lumpur, Malaysia Pall Corporation Full timeCRM Analyst Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. Does this describe you? - As an inspiring leader, you identify and install the best tools and...
-
Jr. Executive, CRM
3 months ago
Kuala Lumpur, Malaysia IKEA Full time**Job ID**: REF5467O **Date posted**: 20/09/2024 **Company description** MyTOWN is located in Kuala Lumpur, anchored by Malaysia’s largest IKEA. Visit us easily by bypass or take a ride on the MRT to the Cochrane underground MRT station. Our blend of fashion forward retail, amazing amenities, stylish alfresco events make MyTOWN the premier shopping...
-
Associate Manager, CRM
1 day ago
Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full timeWe are looking for a passionate and talented individual to join the award-winning ZALORA CRM Team. Customer Relationship Management (CRM) is the concept of being relevant to the customer, leveraging data to understand the customer DNA and provide a top-class customer experience via the full suite of customer touchpoints and communication channels. CRM adds...
-
Associate Manager, CRM
1 day ago
Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full timeWe are looking for a passionate and talented individual to join the award-winning ZALORA CRM Team. Customer Relationship Management (CRM) is the concept of being relevant to the customer, leveraging data to understand the customer DNA and provide a top-class customer experience via the full suite of customer touchpoints and communication channels. CRM adds...