Srmgr-sales I
6 months ago
**職務編號** 24049471
**工作類別** Sales & Marketing
**地點** Courtyard Setia Alam, No 6 Jalan Setia Dagang AH U13/AH, Setia Alam, Selangor, Malaysia 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Management
**職位概述**
負責主動招攬和管理具有巨大收入潛力的大型團體/餐飲相關機會。管理未由活動預訂中心 (EBC) 處理的團體/餐飲機會。積極向上銷售每個商業機會,以最大限度地提高收入。實現個人和團隊相關的收入目標。驗證業務是否及時、正常運轉,確保服務妥善交付。負責透過在每次客戶/賓客體驗中提供卓越的服務,提升客戶/客人忠誠度。為客戶提供服務,以代表公司發展更多客戶。
**求職者個人資料**
**教育和經驗要求**
- **高中文憑或高中同等學歷 (GED);2 年銷售與行銷、賓客服務、前臺或相關專業領域工作經驗。**
或者
- 在經認可的大學取得工商管理、市場行銷、酒店和餐廳管理或相關專業的兩年制學位;不要求工作經驗。
**核心工作活動**
**瞭解市場機會並推動收入增長**
- 針對團體/餐飲客戶、市場或細分市場,並重點關注主動式招攬和客戶飽和。
- 與團體/餐飲搭檔合作,有效管理商業機會。
- 回應酒店相關因素以外的團體/餐飲機會。
- 如果酒店未參與 EBC,則處理所有機會。
- 識別、審核和徵求新的團體/餐飲業務,以實現個人和每家酒店的收入目標。
- 重點關注具有顯著銷售收入潛力的團體/餐飲客戶。
- 制定有效的團體/餐飲銷售計劃和行動。
- 設計、開發和銷售創意飲食活動。
- 透過向上銷售套餐和創意餐飲,最大限度地提高收入。
- 瞭解整體市場 - 競爭對手的優勢和劣勢、經濟趨勢、供求關係等,並瞭解如何針對這些因素進行銷售。
- 根據市場情況和各酒店需求,為每家酒店把握最佳機會。
- 利用談判技巧和創造性的銷售能力,達成業務並洽談契約。
**提供卓越的客戶服務**
- 處理具有巨大收入潛力和極高客戶期望的複雜業務。
- 建立並加強與現有和新客戶的關係,以實現未來的預訂。活動包括銷售拜訪、娛樂節目、FAM 旅行、貿易展覽等。
- 在社區內發展關係,以加強和擴大團體/餐飲銷售機會的客戶群。
- 支援品牌的服務和關係策略,透過在每次客戶體驗中提供卓越的服務來提高客戶忠誠度。
- 提供卓越的客戶服務,以提高市場份額。
- 執行品牌的客戶服務標準和酒店的品牌標準。
- 執行和支援公司客戶服務標準和酒店品牌標準。
- 參與和實踐品牌的日常服務基本原則。
- 透過在客戶的計劃/活動之前和期間,協助客戶並確保其滿意度,執行示範性的客戶服務以提升客戶滿意度和忠誠度。
- 透過瞭解客戶的需求,並推薦最能滿足其需求並超越其預期的相應特色和服務,同時建立關係和維護對酒店及品牌的忠誠度,為客戶提供服務。
- 瞭解酒店的主要目標客戶和服務預期;透過瞭解客戶的業務、業務問題和顧慮,服務他們並在計劃/活動之前和期間提供更好的業務解決方案。
**建立成功的關係**
- 與酒店外部的銷售管道(如市場銷售、戰略客戶)協作,確保銷售工作得以協調,並起到補充作用,而非重複。
- 管理和建立與主要內部和外部利益相關者的關係。
- 運用銷售資源和行政/支持人員。
**其他責任**
- 利用內聯網獲取資源和資訊。
- 進行現場檢查。
- 根據需要訂立契約。
- 執行和支持預訂業務的運營方面(例如,生成提案,撰寫契約,客戶信函)。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_
萬怡酒店熱衷於為世界各地的旅客提供優質服務,貼心滿足所需。這份熱忱不僅曾鼓舞我們率先創立專為商務旅行者打造的飯店品牌,也是萬怡酒店至今仍在為每一位賓客的每一段旅程提供精彩體驗的動力。萬怡酒店團隊規模雖小但志向高遠,我們期待心懷熱情的卓越人士踴躍加入,與我們攜手呈獻超越期待的客戶體驗,同時享受不斷進取和自我提升的樂趣。
加入萬怡酒店,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。
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