Enterprise Support Analyst

3 weeks ago

Shah Alam, Malaysia EPS Ventures Sdn Bhd Full time

**Position: Enterprise Support (IT Support level 2) (US Market)**

**Location: Shah Alam**

**Tenure: 2 years contract (Renewable basis)**

**Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)**

**Salary: ( Open for Negotiation) + Fixed Allowance RM 900 ( Shift allowance + Training allowance)**

**Responsibilities**:

- Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
- Maintain comprehensive case documentation in customer relationship management (CRM) system
- Identify issues and log defects for software improvements
- Work in other technical areas of software support as customer and business needs require

**Job Requirements**:

- Bachelors in Computer Science, Computer Networking,
- Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or any that is equivalent
- Knowledge in: SSL, Web certificates, Proxy Servers, Windows Servers, SQL, LDAP
- Background working as Server Administrator, Network Administrator will be an advantage.
- Experienced in Networking, web servers, web certificates or proxies.
- Background in software support or technical customer service with direct end user contact
- Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
- for customer issues by means of ArcGIS knowledge including
- Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
- Proficient written and verbal communication abilities with a strong grasp of the English language including grammar

**Job Type**: Contract
Contract length: 24 months

**Salary**: RM4,000.00 - RM5,000.00 per month

Schedule:

- Night shift

Application Question(s):

- Are you fine to work in night shift?

**Education**:

- Bachelor's (required)

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