Support Center Analyst

Support Center AnalystWhat you'll be doing Determines entitlement of new and existing customers. Research entitlement of equipment to properly set service delivery expectations. Works closely with over fifty (50+) field engineers, communicating customer problem and tracking of all steps until resolution. Reporting and special projects as assigned. Other...

**Jobs Description**: - Take customer calls and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Call clients and customers to inform them about the company’s new products, services and policies - Guide callers through troubleshooting,...

**Job Descriptions: - ** 1) Take customer calls and provide accurate, satisfactory answers to their queries and concerns 2) De-escalate situations involving dissatisfied customers, offering patient assistance and support. 3) Call clients and customers to inform them about the company’s new products, services and policies. 4) Guide callers through...

The Service Analyst role is part of the IT function's Service Management track. You will provide Service Delivery using ITIL methodology best practices, focusing on Incident, Problem, and Knowledge centered support. You will report to the Process Lead, Specialist, and have the opportunity to work remotely. **Main Responsibilities** - Strong customer service...

**Job Description**: The Service Analyst role is part of the IT function's Service Management track. You will provide Service Delivery using ITIL methodology best practices, focusing on Incident, Problem, and Knowledge centered support. You will report to the Process Lead, Specialist, and have the opportunity to work remotely. **Main Responsibilities** -...

**Working Hours**: - Tuesday until Friday (9.00am - 6.00pm) - Saturday (8.30am - 5.30pm) - Receiving and placing customer service telephone call - Maintaining solid customer relationship by handling questions and concerns with speed and professionalism - Resolving customer complaints, managing database records, drafting status reports on customer service...

Provide Level-2 support of Transaction Banking systems & solutions, e.g. answering queries and troubleshooting functional issues escalated from frontline teams, including Sales, Implementation, Branches and Contact Center, as well as from the customers directly. - Make timely escalation of unresolved issues to the next level, including Business Analyst, IT &...

Jobs Description: Take customer calls and provide accurate, satisfactory answers to their queries and concerns Deescalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company's new products, services and policies Guide callers through troubleshooting, navigating the...

**The Job** This role will be conducting full lifecycle analysis to include requirements, activities, and design. Data analyst will develop analysis and reporting capabilities. This position also required monitoring performance and quality control plans to identify improvements. **Key Priorities & Challenges**: - Developing and implementing data analyses,...

**About the job** The IT Support Analyst’s role is to provide a single point of contact for franchise partner, store, and corporate end users to receive support and maintenance across DPE’s (and other affiliated companies) computing environment. This includes diagnosing, repairing, maintaining, and upgrading all infrastructure, end-user devices and...

Job Description:The Service Analyst role is part of the IT function's Service Management track. You will provide Service Delivery using ITIL methodology best practices, focusing on Incident, Problem, and Knowledge centered support. You will report to the Process Lead, Specialist, and have the opportunity to work remotely.Main Responsibilities Strong customer...

**JOB PURPOSE** - Carry out Treasury transactions at the GSS level **RESPONSIBILITIES**: **Treasury Operations** - Perform transactions at the GSS level, related to Treasury functions. These include: - Processing of wire payments through SAP - Processing of fund transfers & FX dealings - Payment releases - Monitoring of cash balances - Ensure KPIs and SLAs...

**Business Analyst**: - Functional area: Finance- Country: Malaysia- City: Shah Alam- Company name: Atlas Copco (Malaysia) Sdn. Bhd.- Date of posting: May 21, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...

**Position: IT Support level 2 ( Enterprise Support Analyst)** **Location: Shah Alam** **Tenure: 2 years contract (Renewable basis)** **Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)** **Salary: RM 3500 - RM 4500 ( Open for Negotiation) + Fixed Allowance RM 900 ( Shift allowance + Training allowance)** **Responsibilities**: -...

**Position: IT Support level 2 ( Enterprise Support Analyst)** **Location: Shah Alam** **Tenure: 2 years contract (Renewable basis)** **Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)** **Salary: RM 3500 - RM 4500 ( Open for Negotiation) + Fixed Allowance RM 900 ( Shift allowance + Training allowance)** **Responsibilities**: -...

**Position: IT Support level 2 ( Enterprise Support Analyst)** **Location: Shah Alam** **Tenure: 2 years contract (Renewable basis)** **Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)** **Salary: RM 3500 - RM 4500 ( Open for Negotiation) + Fixed Allowance RM 900 ( Shift allowance + Training allowance)** **Responsibilities**: -...

**Overview**: **Salary**: 5,000 MYR ~ 6,000 MYR**Industry**: Medical & Healthcare, Manufacturing(Chemicals/Materials), Manufacturing(Other), Utilities- Collaborate with various departments to develop, analyze, and manage annual budgets and forecasts. - Provide financial insights to support strategic decision-making by analyzing trends and variances. -...

**JOB** **DESCRIPTION** **Position Title **IT Support Specialist **Industry **Pump Manufacturer **Location **Seri Kembangan **Responsibilities**: - To provide the technical advice and support to end users regarding the use of computer hardware and software, perform routine instals, modify and make minor repairs to hardware and software systems. - To...

**Position OvervI**ew** Under the direction of the Principal Architect, the IT Business Analyst will lead and/or participate in initiatives and projects; and manage the relationship between IT and users. This is a very dynamic environment that promotes continuous improvement and requires constant change. With new and constant projects always in the horizon,...

**Description** - Opportunity to be certified and advance in IBM Integration Bus (also known as WebSphere Message Broker), RedHat JBoss Fuse and etc. Many of our projects push the usage of new software technology adoption and allowing the team to experience Java technology frontier first hand with support and guidance from IBM and RedHat. **Position...