Service Desk Analyst

The Service Analyst role is part of the IT function's Service Management track. You will provide Service Delivery using ITIL methodology best practices, focusing on Incident, Problem, and Knowledge centered support. You will report to the Process Lead, Specialist, and have the opportunity to work remotely. **Main Responsibilities** - Strong customer service...

**Key Responsibilities**: - Serve as the primary contact for receiving phone calls and support tickets from employees regarding their IT problems and inquiries. - Provide 1st and 2nd level IT support to diagnose and resolve software and hardware issues, including Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, and mobile...

About Mettler Toledo METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world...

Every successful business must maintain a strong relationship with its customers. The Team Leader - Customer Service (Front Desk) role serves to bridge the business with the customer. That means communication is key for this role; the Team Leader must be able to build and maintain strong relationships with the customer base, providing information about the...

**Help Desk Technician I** The Help Desk Technician L1 is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. Also, referred to as a technical support specialist, these professionals often work in hectic environments and must provide quick solutions for customers with a wide variety of...

Front Desk Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

1) Perform all check-in and check out tasks 2) Greeting guests upon arrival and making them feel welcomed 3)Responds to guests enquiry & complaints in a timely and professional manner 4) To provide front desk services ti guest 5) To carry out duties as required by superior from time to time **Requirements**: 1) Good Attitude 2) Willing to learn and...

Prepare purchase requisition and purchase order. - In-charge as office receptionist cum front desk. - Handling and record all payment and invoices. - Monitor PABX directory. - Monitor external courier and delivery services. - Monitor office supplies and inventory control. - Monitor in and out of company car (milleage) - Update company car maintenance...

FRONT - DESK ADMIN JOB VACANCY | J&T EXPRESS SEKSYEN 13 & TTDI JAYA SHAH ALAM 1. Welcoming and assisting customers in a friendly and professional manner 3. Ensure reception area is tidy and presentable with all necessary stationery and material 4. Responsible for servicing customer’s delivery, packing and shipping 5. Responsible for receiving...

Receive visitors or guests and provide drinks for VIPs. - Make sure the office is kept clean at all times. - Record and monitor company items, eg. Uniforms, stationery and grocery inventory levels, meeting room reservations - Arrange and monitor dispatcher schedules - Required skill: Communication, Microsoft office, reporting - Min. SPM - Able to speak...

A Front Desk Officer is responsible to be the welcoming face of our organization and ensure the smooth operation of office. With a friendly and easy-going personality, the Front Desk Officer should possess excellent communication skills, attention to details and the ability to handle a diverse set of tasks with professionalism. By joining our team, you will...

**Front Desk & Sales Representative** **Description** **Responsibilities** - Administration. - Daily operation. - Up Keeping. - Sales. - Customer service and engagement. **Requirements**: Proficient Malay and English is required. Chinese language is a plus. Experience as front desk representative, sales or relevant position. Experience in face to face...

**Front Desk & Sales Representative** **Description** **Responsibilities** - Administration. - Daily operation. - Up Keeping. - Sales. - Customer service and engagement. **Requirements**: Proficient Malay and English is required. Chinese language is a plus. Experience as front desk representative, sales or relevant position. Experience in face to face...

Troubleshooting: Diagnose and resolve hardware, software, and network problems. - Incident Management: Log incidents accurately and prioritize using a ticketing system. - Customer Service: Provide clear solutions and escalate complex issues when needed. - Collaboration: Coordinate with IT teams and vendors for effective resolutions. - Proactive Monitoring:...

**(Based at Main Office, Mercu Worldwide Seksyen 13, Shah Alam)** **KEY RESPONSIBILITIES** - Greet and welcome guests/visitors as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen and forward incoming phone calls and re-direct phone calls to the appropriate person or keep messages. - Ensure reception...

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

My client is a Hong Kong based Conglomerate who is expanding their Shared Services team in Malaysia. We are looking for a Business Analyst with HR IT systems experience to contribute in a migration project. This role will be working on a migration from peoplesoft to a new system. This role will start as a 1-year contract role and highly extendable/...

**Support Center Analyst** **What you’ll be doing** - Determines entitlement of new and existing customers. Research entitlement of equipment to properly set service delivery expectations. - Works closely with over fifty (50+) field engineers, communicating customer problem and tracking of all steps until resolution. - Reporting and special projects as...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Quality Analyst,** providing unrivalled support to clients within the dynamic transportation & logistics...

***: This position is responsible to manage hospital's B2B data and ensure the accuracy and timely delivery of day to day pricing operations according to the company pricing policy. Accountable for data verification, bill analysis, and attending to any dispute related to hospital charges/bill arise with the internal and external stake holders. **This...