Service Desk Intern
5 months ago
Troubleshooting: Diagnose and resolve hardware, software, and network problems.
- Incident Management: Log incidents accurately and prioritize using a ticketing system.
- Customer Service: Provide clear solutions and escalate complex issues when needed.
- Collaboration: Coordinate with IT teams and vendors for effective resolutions.
- Proactive Monitoring: Monitor alerts and address potential problems promptly.
- SLA Adherence: Meet response and resolution time targets set by SLAs.
- Continual Improvement: Contribute to enhancing processes and service delivery.
**Salary**: From RM3,000.00 per month
Schedule:
- Monday to Friday
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Global Service Desk Analyst
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