Global Service Desk Analyst
6 months ago
**Key Responsibilities**:
- Serve as the primary contact for receiving phone calls and support tickets from employees regarding their IT problems and inquiries.
- Provide 1st and 2nd level IT support to diagnose and resolve software and hardware issues, including Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, and mobile devices.
- Respond to IT support phone calls and handle support tickets promptly, adhering to predefined SLAs (Service Level Agreements).
- Record all phone calls and issues in the Service Desk tool, such as ServiceNow.
- Ensure that phone queue response times meet SLA requirements.
- Take responsibility for addressing and collaborate with other IT support teams to resolve high-priority problems.
- Escalate unresolved support tickets to the appropriate next-level support teams.
- Participate in on-call rotations to ensure coverage when necessary.
**Job Requirement**
- A diploma or degree in any field, coupled with a strong interest in IT and computers, along with a minimum of one year of experience in Service Desk or Technical support.
- Proficient knowledge of computer systems, mobile devices, and various technology products.
- Advanced proficiency in data gathering, monitoring, and documentation.
- Familiarity with the ITIL framework.
- Exceptional customer service skills.
- Outstanding verbal and written communication abilities in both English and Korean.
- Solid understanding of Service Desk operations.
- Essential skills in Microsoft 365, Azure Active Directory, Exchange, Office 365, MS Teams, LAN, VPN, and Wireless networks, antivirus software, and Windows 10.
Recruitment Consultant: Fenny
Contact: 07-2233 228
OUR SERVICE FOR JOB SEEKER IS FREE OF CHARGE
**Salary**: RM5,000.00 - RM7,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
-
Global Service Desk Analyst
6 months ago
Shah Alam, Malaysia Mettler Toledo Full timeAbout Mettler Toledo METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world...
-
Service Desk Analyst
6 months ago
Shah Alam, Malaysia PPG Full time**Job Description**: The Service Analyst role is part of the IT function's Service Management track. You will provide Service Delivery using ITIL methodology best practices, focusing on Incident, Problem, and Knowledge centered support. You will report to the Process Lead, Specialist, and have the opportunity to work remotely. **Main Responsibilities** -...
-
Service Desk Analyst
7 months ago
Shah Alam, Malaysia PPG Full timeThe Service Analyst role is part of the IT function's Service Management track. You will provide Service Delivery using ITIL methodology best practices, focusing on Incident, Problem, and Knowledge centered support. You will report to the Process Lead, Specialist, and have the opportunity to work remotely. **Main Responsibilities** - Strong customer service...
-
Team Leader
6 months ago
Shah Alam, Malaysia Evolt Karting Sdn Bhd Full timeEvery successful business must maintain a strong relationship with its customers. The Team Leader - Customer Service (Front Desk) role serves to bridge the business with the customer. That means communication is key for this role; the Team Leader must be able to build and maintain strong relationships with the customer base, providing information about the...
-
Global Logistics Sales Executive
2 weeks ago
Shah Alam, Selangor, Malaysia Barsan Global Logistics Full timeJob Title: Global Logistics Sales ExecutiveAbout Us:Barsan Global Logistics is a global brand that offers integrated logistics services with over 100 logistics centers in 49 countries. Founded in 1982, we have a rich history of providing solution-oriented services to our clients.Job Overview:We are seeking an experienced sales executive to join our team in...
-
Front Desk Agent
6 months ago
Shah Alam, Malaysia Hilton Full timeFront Desk Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...
-
Help Desk Technician I
6 months ago
Shah Alam, Malaysia Park Place Technologies Malaysia Sdn Bhd Full time**Help Desk Technician I** The Help Desk Technician L1 is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. Also, referred to as a technical support specialist, these professionals often work in hectic environments and must provide quick solutions for customers with a wide variety of...
-
Fraud Analyst
6 months ago
Shah Alam, Malaysia Razer USA Ltd. Full timeJoining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...
-
HR IT Business Analyst
6 months ago
Shah Alam, Malaysia Oliver James Associates Full timeMy client is a Hong Kong based Conglomerate who is expanding their Shared Services team in Malaysia. We are looking for a Business Analyst with HR IT systems experience to contribute in a migration project. This role will be working on a migration from peoplesoft to a new system. This role will start as a 1-year contract role and highly extendable/...
-
Bd Analyst
6 months ago
Shah Alam, Malaysia UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Front Desk Receptionist
6 months ago
Shah Alam, Malaysia Smile Hotel Full time1) Perform all check-in and check out tasks 2) Greeting guests upon arrival and making them feel welcomed 3)Responds to guests enquiry & complaints in a timely and professional manner 4) To provide front desk services ti guest 5) To carry out duties as required by superior from time to time **Requirements**: 1) Good Attitude 2) Willing to learn and...
-
Admin Coordinator Front Desk
6 months ago
Shah Alam, Malaysia Quanterm Logistics Sdn Bhd Full timePrepare purchase requisition and purchase order. - In-charge as office receptionist cum front desk. - Handling and record all payment and invoices. - Monitor PABX directory. - Monitor external courier and delivery services. - Monitor office supplies and inventory control. - Monitor in and out of company car (milleage) - Update company car maintenance...
-
Front - Desk Admin
6 months ago
Shah Alam, Malaysia J&T EXPRESS SEKSYEN 13 & TTDI JAYA SHAH ALAM Full timeFRONT - DESK ADMIN JOB VACANCY | J&T EXPRESS SEKSYEN 13 & TTDI JAYA SHAH ALAM 1. Welcoming and assisting customers in a friendly and professional manner 3. Ensure reception area is tidy and presentable with all necessary stationery and material 4. Responsible for servicing customer’s delivery, packing and shipping 5. Responsible for receiving...
-
Front Desk/ Receptionist Admin
6 months ago
Shah Alam, Malaysia PTT Infra Sdn Bhd Full timeReceive visitors or guests and provide drinks for VIPs. - Make sure the office is kept clean at all times. - Record and monitor company items, eg. Uniforms, stationery and grocery inventory levels, meeting room reservations - Arrange and monitor dispatcher schedules - Required skill: Communication, Microsoft office, reporting - Min. SPM - Able to speak...
-
Information Security Analyst
6 months ago
Shah Alam, Malaysia Razer USA Ltd. Full timeJoining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...
-
Front Desk Officer
6 months ago
Shah Alam, Malaysia Lemon Sky Studios Full timeA Front Desk Officer is responsible to be the welcoming face of our organization and ensure the smooth operation of office. With a friendly and easy-going personality, the Front Desk Officer should possess excellent communication skills, attention to details and the ability to handle a diverse set of tasks with professionalism. By joining our team, you will...
-
Front Desk
6 months ago
Setia Alam, Malaysia Blueprint Martial Arts Full time**Front Desk & Sales Representative** **Description** **Responsibilities** - Administration. - Daily operation. - Up Keeping. - Sales. - Customer service and engagement. **Requirements**: Proficient Malay and English is required. Chinese language is a plus. Experience as front desk representative, sales or relevant position. Experience in face to face...
-
Front Desk
6 months ago
Setia Alam, Malaysia Blueprint Martial Arts Full time**Front Desk & Sales Representative** **Description** **Responsibilities** - Administration. - Daily operation. - Up Keeping. - Sales. - Customer service and engagement. **Requirements**: Proficient Malay and English is required. Chinese language is a plus. Experience as front desk representative, sales or relevant position. Experience in face to face...
-
Service Desk Intern
6 months ago
Shah Alam, Malaysia SRKK Group Full timeTroubleshooting: Diagnose and resolve hardware, software, and network problems. - Incident Management: Log incidents accurately and prioritize using a ticketing system. - Customer Service: Provide clear solutions and escalate complex issues when needed. - Collaboration: Coordinate with IT teams and vendors for effective resolutions. - Proactive Monitoring:...
-
Customer Service
6 months ago
Shah Alam, Malaysia Global Precision Sales & Services Sdn Bhd Full timeQuotation checking before audiologist submit to Hospital -Update Quotation Listing -Follow up approval & update quotation listing -Follow up order with supplier -Help to raise order to supplier -Help to prepare PO, DO and INV - Inventory Control for all branches -Prepare & Scan Barcode for new stock -Help to courier Stock to Branches -Help to prepare goods...