Client Support Coordinator
8 months ago
Engaging with clients to address queries and provide information about our trading platforms and service offerings.
- Assisting clients in resolving technical and troubleshooting issues.
- Collaborating with different departments to efficiently resolve client concerns.
- Monitoring and reviewing live chat conversations to maintain the highest quality standards within the department.
**Requirements**:
- Excellent English communication skills, both written and verbal, are essential.
- Proficient in computer usage, with excellent command of CRM systems.
- Strong attention to detail, adept at multitasking, and capable of managing a significant volume of inquiries while maintaining accuracy.
- Demonstrated ability to multitask effectively.
- Collaborative team player with excellent interpersonal skills.
**Benefits**
- Opportunities for enriching career growth, including exposure to regional contexts
- Ongoing team-building initiatives
- Celebrations for festive occasions and monthly birthdays
- Complimentary snacks and beverages available in the office pantry
- Healthcare coverage (medical, dental, optical), gym benefits
- Flexibility in smart casual dress code
- Young, vibrant and open work culture
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