Technical Support

2 weeks ago


Brickfields, Malaysia Career International Fos Sdn. Bhd Full time

The Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use
- Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Bachelor’s or Associate’s Degree in a related technical discipline with 1 - 3 years of related technical experience preferred
- Minimum Diploma Holder major in **IT/Computer or Engineering/Science** **(With minimum of 1-year technical support experience)**
- Achieve and maintain recognized and applicable technical certification(s)
- Relevant technical expertise related to the program (i.e. hardware, software, networking, data storage, troubleshooting, repair)

**Job Types**: Full-time, Contract

**Salary**: RM3,800.00 - RM4,100.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical Support: 3 years (preferred)



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