Technical Troubleshooting Advisor Mandarin

2 months ago


Brickfields, Malaysia Gratitude India Full time

Job Details
- Job Title: Technical Troubleshooting Advisor
- Language Requirement: Mandarin
- Location: KL Sentral, Kuala Lumpur
- Shift: 9:00am to 18:00 pm (Monday to Friday)

**Salary**: RM 3000 to RM 4000

Overview

So what will you be doing as a Technical Troubleshooting Agent?

As a technical troubleshooting agent, your primary responsibility will be to

specializes in resolving technical issues and problems faced by customers or end

call.

Your Responsibilities
- Accountable for closing customer inquiries regarding company

products/services, customer's accounts and provide additional clarifications

as requested by customers
- Responsible for adding/updating/reviewing rich media functionality in Ads
- Address issues or tasks assigned to them through ticketing systems, via Chat,
- Creates layout templates, gallery uploads, component testing, functionalities

testing, builds dynamic display ads, etc.
- Assigned to relatively simpler Rich Media workflows

Your Requirements:

- Diploma, Bachelor’s degree preferred
- Language Required will be Mandarin and good to have Cantonese speaking
- Have basic understanding on HTML, debugging tools or Java is mandatory
- Experienced in Customer Support / Technical Support will be added

advantage.
- Willing to work on public holiday
- Willing to work at KL Sentral (easily accessible to LRT, MRT)

**Salary**: RM3,000.00 - RM4,000.00 per month

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)



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