Technical Troubleshooting Advisor
2 months ago
**Your Responsibilities**
- Accountable for closing customer inquiries regarding company products/services, customer's accounts and provide additional clarifications as requested by customers
- Responsible for adding/updating/reviewing rich media functionality in Ads
- Creates layout templates, gallery uploads, component testing, functionalities testing, builds dynamic display ads, etc.
- Assigned to relatively simpler Rich Media workflows
**Requirements**:
- Diploma, Bachelor’s degree preferred
- Language Required will be Mandarin
- Have basic understanding on HTML, debugging tools or Java is mandatory
- Experienced in Customer Support / Technical Support will be added advantage.
- Willing to work on public holiday
**Job Types**: Full-time, Fresh graduate
**Salary**: From RM3,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Question(s):
- 1. Have basic understanding on HTML, debugging tools or Java is mandatory
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer service: 1 year (preferred)
- Technical Support: 1 year (preferred)
**Language**:
- Mandarin (required)
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