Telco Technical Support Specialist

2 weeks ago


Brickfields, Malaysia REGENERATION RESOURCES Full time

As a Telco Technical Support Specialist, you will play a crucial role in ensuring our customers receive top-notch technical assistance for our telecom products and services. Your primary responsibility will be to provide expert support, troubleshoot technical issues, and deliver exceptional service to our valued customers.

**Key Responsibilities**:

- **Technical Expertise**:

- Provide expert technical support to customers, addressing inquiries related to telecom products and services.
- Troubleshoot and resolve hardware and software issues with precision and efficiency.
- **Customer Interaction**:

- Engage with customers in a friendly and professional manner, ensuring a positive support experience.
- Clearly communicate technical solutions to non-technical users.
- **Problem Resolution**:

- Analyze and resolve complex technical issues, collaborating with cross-functional teams when necessary.
- Document and escalate issues as needed to ensure timely resolution.
- **Product Knowledge**:

- Stay updated on the latest telecom products, services, and industry trends.
- Contribute to the development and maintenance of a comprehensive knowledge base.
- **Cultural Sensitivity**:

- Leverage your native Indian language skills to communicate effectively and understand cultural nuances.
- Adapt communication style to ensure a positive and culturally appropriate interaction.

**Qualifications**:

- Native Indian speaker with strong communication skills in both English and a regional language.
- Technical background or relevant experience in telecommunications support.
- Excellent problem-solving and multitasking abilities.
- Customer-centric mindset with a passion for delivering exceptional service.
- Familiarity with telecom products, networks, and technologies.

**Why Join Us**:

- Be part of a dynamic and innovative telecommunications company.
- Collaborative and inclusive work culture that values diversity.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.

**Job Types**: Full-time, Fresh graduate

**Salary**: RM2,500.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Ability to Commute:

- KL Sentral (required)

Ability to Relocate:

- KL Sentral: Relocate before starting work (required)



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