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Telco Customer Service Representative
1 week ago
**We are looking for a passionate and articulate Mandarin speaker to join our growing customer service team**
In this role, you will be the first point of contact for our valued customers, providing exceptional service and resolving their inquiries regarding our telecommunication products and services.
**Responsibilities**:
- Troubleshoot and resolve a wide range of customer issues related to mobile plans, internet services, billing, and technical difficulties.
- Effectively explain complex technical information in a clear and concise way for customers with varying levels of understanding.
- Proactively identify customer needs and recommend solutions or upgrades to enhance their experience.
- Process customer requests and transactions accurately and efficiently.
- Maintain detailed records of customer interactions and ensure all follow-up actions are completed.
- Uphold company policies and procedures while delivering exceptional customer service.
- Stay up-to-date on new products, services, and promotions to effectively inform customers.
- Contribute to a positive and collaborative work environment.
**Qualifications**:
- Fluent in Mandarin (written and spoken).
- Minimum 1 year of customer service experience (retail or telecommunications preferred).
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical and research abilities.
- Ability to work independently and as part of a team.
- Proficient in computer skills, including MS Office Suite.
- Positive attitude, with a focus on exceeding customer expectations.
**Avantages (Benefits)**:
- Competitive salary and benefits package.
- Opportunity for professional development and growth.
- Dynamic and positive work environment.
- Be part of a leading telecommunication company.
**我们正在寻找一位充满热诚和口齿伶俐的普通话人士加入我们不断发展的客户服务团队!**
在这份工作中,您将成为我们尊贵客户的**第一联络点**,提供卓越的服务并解决他们有关电信产品和服务的问题。
**职责**:
- 以及时、专业和礼貌的方式通过电话、电子邮件和实时聊天 (全部使用普通话) 回答客户查询。
- 排除故障并解决客户广泛的问题,例如手机计划、互联网服务、账单和技术困难。
- 用一种清晰简洁的方式有效地解释复杂的技术信息,以满足不同理解水平的客户。
- 积极识别客户需求并推荐解决方案或升级服务以改善他们的体验。
- 准确高效地处理客户请求和交易。
- 详细记录客户互动并确保完成所有后续行动。
- 在提供卓越客户服务的同时遵守公司政策和程序。
- 随时了解新产品、服务和促销活动,以便有效地告知客户。
- 为积极和协作的工作环境做出贡献。
**资格**:
- 普通话流利 (听说读写)。
- 最少 1 年客户服务经验 (零售或电信优先)。
- 出色的沟通、人际交往和解决问题的能力。
- 强大的分析和研究能力。
- 能够独立工作并作为团队的一员工作。
- 熟练掌握计算机技能,包括 MS Office 套件。
- 积极的态度,注重超出客户期望。
Pay: RM3,000.00 - RM5,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Telco Technical Support: 1 year (required)
**Language**:
- Mandarin (required)
- English (required)
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