Telco Technical Support

As a Telco Technical Support Specialist, you will play a crucial role in ensuring our customers receive top-notch technical assistance for our telecom products and services. Your primary responsibility will be to provide expert support, troubleshoot technical issues, and deliver exceptional service to our valued customers. **Key Responsibilities**: -...

Are you passionate about customer service and fluent in Mandarin? Look no further--we have an incredible opportunity for you at as a Telco Customer Service Representative and be a part of something big! Key Responsibilities: 1. Provide exceptional customer service to Mandarin-speaking clients through various communication channels. 2. Resolve customer...

The Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use - Assist external users of the client's technical products...

Requirement: - Telco related experience is preferrable - Must be able to read speak and write in Mandarin Job details: Office location - KL Sentral Working hour - 24/7 rotational shift, Mon-Sun (5 Working day) Job description: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer...

The Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use - Assist external users of the client's technical products...

**Title: Technical Support Executive** **Normal working hour 9-6 - Mon -Fri** **Attractive salary package!** - Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems - Troubleshoot basic and routine customer issues that are technical in nature; including...

We are hiring for IT Technical Support Specialist (10 position available) Working hours: Monday to Friday (6am to 4pm) Job Responsibilities IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company,...

Position Title**:L**1.5 Technical Helpdesk Support Location : Kuala Lumpur, Malaysia Department: Contact Centre / Inbound Supervisor: Team Leader Position Overview: The L1.5 Technical Helpdesk Support Specialist at IEIT will provide advanced technical support for server and storage systems to on-site engineers. This role requires diagnosing complex...

As a Technical Help Desk Support Specialist, you will be the first point of contact for users seeking technical assistance. Your role involves diagnosing and resolving hardware and software issues, providing guidance on technical problems, and ensuring customer satisfaction through effective problem resolution. You will work closely with IT teams to maintain...

**Overview**: **Salary**: 7,000 MYR ~ 7,700 MYR**Industry**: Call Center- Learn and understand Local IT Infrastructure and security process for affiliate companies - Strong communication skills with HQ Technical Support and Local ITs from affiliate companies especially in technical aspect - Responsible for supporting Local ITs who manage affiliate...

**Responsibilities** - You support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges - Identify content and performance potentials and advise the customer on the technical integration and improvement of processes - Step-by-step guide to implement the Conversions API....

**We are looking for a passionate and articulate Mandarin speaker to join our growing customer service team!** In this role, you will be the first point of contact for our valued customers, providing exceptional service and resolving their inquiries regarding our telecommunication products and services. **Responsibilities**: - Troubleshoot and resolve a...

**JOB REQUIREMENTS**: - Minimum Degree or higher in information technology, computer science or relevant fields. - At least 2 years of experience in the IT helpdesk field, troubleshooting computer hardware/software server. - Ability to resolve server-related operational, configuration, and installation issues. - Proficiency in using Microsoft Office...

**IT Fresh Grad in Vietnam or Technical Support Experienced are Welcomed! Native Vietnamese !** Primary Job Functions as per SOW: - Provide technical phone support to customer - Use problem solving skills and product knowledge to remotely resolve Customer's technical queries in a timely manner - Activate engineer for onsite repair with part recommendation...

**Job Tasks**: - Accountable for closing customer inquiries regarding Social Media products/services, customer's accounts and provide additional clarifications as requested by customers - Responsible for adding/updating/reviewing rich media functionality in Ads - Creates layout templates, gallery uploads, component testing, functionalities testing, builds...

Job description - Provide a world-class customer experience, engage and empathize with customers to support and resolve technical issues through completion - Support installation, configuration, and support on various platforms - Accurately document all work performed through ticketing system including details and outcomes - Ensure accurate and timely...

**DUTIES AND RESPONSIBILITIES**: - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service...

**B2B Sales**: You have a great personality and are skilled in Outbound Sales & eloquent in English/Native Language to establish consultative relationship with Advertisers, so that they are receptive to your recommendations. **DUTIES AND RESPONSIBILITIES**: - You support customers with the integration of their website, their store or their account and...

: This position has primary responsibility for triaging and servicing assigned cases in accordance to Procurri & Customer SLAs. DUTIES AND RESPONSIBILITIES: - Accept open cases that are assigned by Queue Manager.Manage assigned open cases providing customer resolution within the SLA, i.e. providing responses, and updates. - Ensure case data and case...

**Your Responsibilities** - Accountable for closing customer inquiries regarding company products/services, customer's accounts and provide additional clarifications as requested by customers - Responsible for adding/updating/reviewing rich media functionality in Ads - Creates layout templates, gallery uploads, component testing, functionalities testing,...