Technical Support Vietnamese

3 weeks ago


Brickfields, Malaysia Nezda Technologies Full time

**IT Fresh Grad in Vietnam or Technical Support Experienced are Welcomed Native Vietnamese **

Primary Job Functions as per SOW:

- Provide technical phone support to customer
- Use problem solving skills and product knowledge to remotely resolve Customer's technical queries in a timely manner
- Activate engineer for onsite repair with part recommendation or trigger replacement unit for customer in the event of genuine hardware failure
- Record and update customers' cases into systems for proper tracking
- Provide accurate and understandable information to customer remotely.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases
- Maintain high level of customer satisfaction whilst providing technical assistance
- Maintain accuracy when logging and/or updating call details in call tracking tool
- Be familiar with all HP policy, processes, product, technical knowledge and escalation path
- Remain polite, patient and courteous with customer throughout the service engagement

**Job requirements**:

- **Required Skill Set/Qualification: Degree in any IT related course**:

- **Experience: IT FRESH GRAD OR at Experience in Technical Support**:

- **Work Schedule: business hours of Vietnam**:

- **Work Location: RELOCATE TO KELANA JAYA - MALAYSIA**:

- **No work experience required or 1 year Technical Support experience.**:

- **Full-Time position(s) available.**

**Salary**: RM3,500.00 - RM4,800.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Able to relocate to Malaysia?

**Education**:

- Bachelor's (required)

**Experience**:

- Technical Support: 1 year (required)

**Language**:

- Vietnamese (required)
- English (required)



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