Vietnamese Speaking Social Media Chat Support
2 weeks ago
Job Summary:
We are seeking a highly motivated and enthusiastic individual fluent in Vietnamese to join our team as a Social Media Customer Support Specialist In this role, you will provide exceptional customer service and support to users on various social media platforms. As a trusted representative of our organization, you will be responsible for addressing inquiries, resolving issues, and promoting positive user experiences.
**Responsibilities**:
- Monitor and respond promptly to user inquiries and comments on social media platforms
- Provide accurate and detailed information about our products/services to users
- Troubleshoot and resolve customer issues in a professional and courteous manner
- Investigate and escalate complex issues to appropriate departments when necessary
- Maintain a positive and empathetic attitude while handling complaints and resolving conflicts
- Collaborate with cross-functional teams to ensure prompt resolution of customer concerns
- Identify and report on common customer issues to improve overall user experience
- Stay up-to-date with company products/services and industry trends
- Ensure compliance with company guidelines and policies when communicating with customers
- Continuously seek ways to improve customer satisfaction and exceed performance targets
**Requirements**:
- Fluency in written and spoken Vietnamese (native level)
- Proficiency in English to effectively communicate with the management team
- Strong interpersonal and communication skills
- Ability to handle multiple tasks and prioritize efficiently
- Excellent problem-solving and decision-making abilities
- Attention to detail and accuracy in information provided
- Familiarity with the use of social media platforms
- Previous experience in customer support or a related field is an asset, but not required
**Salary**: RM2,500.00 - RM4,500.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Language**:
- Mandarin (required)
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