Social Media Vietnamese Chat Support Representative

4 days ago


Brickfields, Malaysia REGENERATION RESOURCES Full time

We are looking for highly skilled and enthusiastic Vietnamese-speaking individuals to join our dynamic team as Chat Support Representatives. As a Chat Support Representative, you will be responsible for providing exceptional customer service and resolving inquiries through chat support channels. This is an exciting opportunity to work with an innovative tech company, serving customers in the vibrant Vietnamese community.

**Responsibilities**:

- Engage in live chats with customers, addressing their inquiries, concerns, and providing solutions promptly and professionally.
- Provide accurate information and guidance on our products, services, and policies.
- Help users troubleshoot technical issues they might encounter while using our platform.
- Collaborate with cross-functional teams to ensure customer satisfaction and issue resolution.
- Maintain detailed and accurate records of customer interactions and take ownership of issues until they are resolved.
- Stay up-to-date with product knowledge and industry trends to enhance customer support quality.

**Requirements**:

- Fluent in Vietnamese (both spoken and written) and proficient in English.
- Excellent communication skills, with the ability to articulate solutions clearly and concisely.
- Strong problem-solving abilities, with a focus on providing efficient resolutions to customer issues.
- Customer-oriented mindset with a passion for delivering exceptional service.
- Prior experience in customer support or related roles is preferred.
- Proven ability to work effectively in a fast-paced, dynamic environment.
- Familiarity with social media platforms and technology is a plus.

Chúng tôi đang tìm kiếm những cá nhân thông thạo tiếng Việt, nhiệt tình và tài năng để tham gia vào đội ngũ năng động của chúng tôi với tư cách Đại diện hỗ trợ qua trò chuyện. Là một Đại diện hỗ trợ qua trò chuyện, bạn sẽ có trách nhiệm cung cấp dịch vụ khách hàng xuất sắc và giải quyết các yêu cầu thông qua kênh hỗ trợ qua trò chuyện. Đây là cơ hội thú vị để làm việc với một công ty công nghệ đổi mới, phục vụ khách hàng trong cộng đồng Việt Nam năng động.

Các nhiệm vụ:

- Tham gia vào cuộc trò chuyện trực tiếp với khách hàng, giải đáp các yêu cầu, quan tâm và cung cấp giải pháp một cách nhanh chóng và chuyên nghiệp.
- Cung cấp thông tin chính xác và hướng dẫn về sản phẩm, dịch vụ và chính sách của chúng tôi.
- Hỗ trợ người dùng khắc phục các vấn đề kỹ thuật có thể gặp phải khi sử dụng nền tảng của chúng tôi.
- Hợp tác với các nhóm chức năng khác nhau để đảm bảo sự hài lòng của khách hàng và giải quyết vấn đề.
- Duy trì bản ghi chi tiết và chính xác về tương tác với khách hàng và đảm nhận trách nhiệm cho vấn đề cho đến khi giải quyết xong.
- Cập nhật kiến thức về sản phẩm và xu hướng ngành công nghệ để nâng cao chất lượng hỗ trợ khách hàng.

Yêu cầu:

- Thành thạo tiếng Việt (cả nói lẫn viết) và thành thạo tiếng Anh.
- Kỹ năng giao tiếp xuất sắc, có khả năng trình bày giải pháp một cách rõ ràng và ngắn gọn.
- Khả năng giải quyết vấn đề mạnh mẽ, tập trung vào việc cung cấp giải pháp hiệu quả cho các vấn đề của khách hàng.
- Tư duy hướng khách hàng với sự tận tâm trong việc cung cấp dịch vụ tuyệt vời.
- Có kinh nghiệm làm việc trong lĩnh vực hỗ trợ khách hàng hoặc những vị trí có liên quan sẽ được ưu tiên.
- Khả năng làm việc hiệu quả trong môi trường năng động và đòi hỏi tốc độ làm việc nhanh.

**Salary**: RM2,300.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (required)

**Language**:

- Vietnamese (required)
- English (required)

Ability to Commute:

- KL Sentral (required)

Ability to Relocate:

- KL Sentral: Relocate before starting work (required)



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