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Social Media Chat Support(Thai Speaking)
2 days ago
**Description**
We are seeking a highly motivated and customer-centric individual to join our team as a Social Media Chat Support (Thai Speaking). In this role, you will be responsible for providing excellent customer service and support via various social media platforms. As a telecom company, we value the importance of building strong relationships with our customers, and your role will be crucial in maintaining a positive brand image online.
Your main responsibility will be to engage with customers in real-time, addressing their queries and concerns promptly and professionally. This will involve monitoring social media channels for incoming messages, responding to comments and direct messages, and escalating complex issues to the appropriate teams. It is essential to represent our company in a courteous and friendly manner, ensuring that every customer interaction reflects our commitment to exceptional service.
**Responsibilities**
- Respond to customer inquiries and complaints in a timely and professional manner via social media platforms such as Facebook, Twitter, and Instagram.
- Provide accurate and detailed information about our products and services and assist customers with their purchase decisions.
- Handle and resolve customer complaints, ensuring customer satisfaction and maintaining our company's reputation.
- Collaborate with cross-functional teams to address complex customer issues and escalate technical problems to the relevant technicians.
- Monitor social media trends and feedback, providing insights and suggestions to improve our products and services.
- Maintain accurate and organized records of customer interactions and transactions.
- Stay up-to-date with industry trends and developments to provide customers with relevant and valuable information.
**Requirements**:
- Fluent in both written and spoken Thai and English.
- Proven experience in providing customer support, preferably through social media platforms.
- Strong communication skills with the ability to convey information clearly and effectively.
- Excellent problem-solving and decision-making abilities.
- Ability to manage multiple chats simultaneously while ensuring timely responses.
- Strong attention to detail and organizational skills.
- Knowledge of the telecommunications industry is a plus.
**ตำแหน่ง: ตัวแทนสนับสนุนการแชทผ่านสื่อสังคม (พูดภาษาไทย)**
**รายละเอียดงาน**:
เรากำลังมองหาตัวแทนสนับสนุนการแชทผ่านสื่อสังคมที่มีความกระตือรือร้นและมีทักษะในการสื่อสารเพื่อเข้าร่วมทีมของเรา คุณจะรับผิดชอบในการสื่อสารกับลูกค้าผ่านแพลตฟอร์มสื่อสังคมต่างๆ เช่น Facebook, Twitter, Instagram และอื่นๆ ตอบคำถามของลูกค้า ให้ข้อมูลและแก้ไขปัญหาที่พวกเขาเผชิญ
**หน้าที่หลัก**:
- สื่อสารกับลูกค้าแบบเรียลไทม์ผ่านแพลตฟอร์มสื่อสังคม
- ตอบคำถามของลูกค้าและให้ข้อมูลที่เกี่ยวข้อง
- แก้ไขปัญหาที่ลูกค้าเผชิญในการใช้ผลิตภัณฑ์หรือบริการของเรา
- รักษาความรู้ลึกเกี่ยวกับผลิตภัณฑ์และบริการของบริษัทเพื่อให้ข้อมูลที่ถูกต้อง
- ทำงานร่วมกับสมาชิกในทีมแลกเปลี่ยนข้อมูลเพื่อปรับปรุงคุณภาพการบริการ
**คุณสมบัติของผู้สมัคร**:
- ความสามารถในการพูดและเขียนภาษาไทยได้อย่างคล่องแคล่ว
- มีประสบการณ์ในการบริการลูกค้าหรือสายงานที่เกี่ยวข้องอย่างน้อย 1 ปี
- ความคุ้นเคยกับแพลตฟอร์มสื่อสังคมและเครื่องมือแชทออนไลน์
- มีทักษะในการสื่อสารและทักษะทางสังคมที่ดี
- สามารถทำงานภายใต้ความกดดันแ
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