Social Media Chat Support Specialist

5 months ago


Brickfields, Malaysia REGENERATION RESOURCES Full time

Are you a social media-savvy individual with a passion for helping others? Do you excel at providing exceptional customer service and have a knack for problem-solving? If so, we have the perfect opportunity for you

As a Social Media Chat Support Specialist at our dynamic and innovative company, you will be at the forefront of our online community, engaging with customers in real-time and delivering top-notch support. We are seeking a native Japanese speaker who can truly connect with our Japanese-speaking customers and provide them with a seamless and personalized experience.

**Responsibilities**:

- Respond to customer inquiries and feedback on social media platforms in a timely and professional manner
- Provide accurate information and solutions to customer issues or concerns
- Foster positive relationships with customers through engaging and empathetic communication
- Collaborate with cross-functional teams to address customer needs and improve overall customer experience
- Monitor social media channels for trends and opportunities to enhance customer engagement

Qualifications:

- Native Japanese speaker with excellent written and verbal communication skills in Japanese
- Strong proficiency in English to collaborate with the global team
- Previous experience in customer service or social media support is a plus
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Passion for delivering exceptional customer service and building customer relationships

Pay: RM3,000.00 - RM10,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- Japanese (required)



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