Social Media Chat Support
2 days ago
**Role**:
As a Social Media Chat Support Specialist, you will play a crucial role in providing exceptional customer service to our Japanese-speaking customers through our social media platforms. You will be responsible for promptly addressing customer inquiries, resolving issues, and fostering positive customer relationships.
**Responsibilities**:
- **Customer Support**:
- Provide timely and accurate responses to customer inquiries and concerns via social media platforms.
- Effectively communicate with customers in both Japanese and English, ensuring understanding and satisfaction.
- Resolve customer issues efficiently and professionally, utilizing available tools and resources.
- Escalate complex issues to relevant departments when necessary.
- **Platform Management**:
- Monitor social media channels for incoming messages and comments.
- Maintain a positive and engaging online presence.
- Contribute to the development and implementation of social media strategies.
- **Knowledge Base**:
- Stay updated on product knowledge, company policies, and industry trends.
- Contribute to the maintenance and expansion of the knowledge base.
**Requirements**:
- **Fluency in Japanese and English**:
- Native fluency in Japanese is essential.
- Strong written and verbal communication skills in both languages.
- **Customer Service Skills**:
- Excellent customer service orientation with a focus on empathy and problem-solving.
- Ability to remain calm and professional under pressure.
- **Technical Skills**:
- Proficiency in using social media platforms and tools.
- Basic computer skills and familiarity with customer relationship management (CRM) systems.
- **Teamwork**:
- Ability to collaborate effectively with team members and cross-functional departments.
**Job Title (Japanese)**: ソーシャルメディアチャットサポート (日本語 + 英語)
**会社名 (Japanese)**: [会社名]
**仕事内容 (Japanese)**:
ソーシャルメディアチャットサポートスペシャリストとして、当社の日本語を話すお客様に卓越したカスタマーサービスを提供します。ソーシャルメディアプラットフォームを通じて、お客様からのお問い合わせに迅速に対応し、問題を解決し、良好な顧客関係を築いていただきます。
**主な業務**:
- **カスタマーサポート**:
- ソーシャルメディアプラットフォームを通じて、お客様からのお問い合わせや懸念事項にタイムリーかつ正確に対応します。
- 日本語と英語の両方で効果的にコミュニケーションを取り、お客様の理解と満足度を確保します。
- 利用可能なツールやリソースを活用して、お客様の問題を効率的かつプロフェッショナリーに解決します。
- 必要に応じて、複雑な問題を関係する部門にエスカレーションします。
- **プラットフォーム管理**:
- ソーシャルメディアチャンネルで受信したメッセージやコメントを監視します。
- オンライン上でポジティブで魅力的なプレゼンスを維持します。
- ソーシャルメディア戦略の開発と実施に貢献します。
- **ナレッジベース**:
- 製品知識、会社ポリシー、業界トレンドに精通しています。
- ナレッジベースの維持と拡張に貢献します。
**要件**:
- **日本語と英語の流暢さ**:
- 日本語のネイティブレベルの流暢さが不可欠です。
- 日本語と英語の両方において、優れた書面および口頭でのコミュニケーションスキル。
- **カスタマーサービススキル**:
- 共感と問題解決に重点を置いた優れたカスタマーサービス志向。
- 圧力下でも冷静かつプロフェッショナルな対応が可能です。
- **技術スキル**:
- ソーシャルメディアプラットフォームやツールの使用に熟練していること。
- 基本的なコンピュータースキルとカスタマーリレーションシップマネジメント(CRM)システムの知識。
- **チームワーク**:
- チームメンバーやクロスファンクショナル部門と効果的に協力できる能力。
Pay: RM2,500.00 - RM10,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (required)
**Language**:
- Japanese (required)
- English (required)
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