Social Media Chat Support

2 days ago


Brickfields, Malaysia REGENERATION RESOURCES Full time

**Role**:
As a Social Media Chat Support Specialist, you will play a crucial role in providing exceptional customer service to our Japanese-speaking customers through our social media platforms. You will be responsible for promptly addressing customer inquiries, resolving issues, and fostering positive customer relationships.

**Responsibilities**:

- **Customer Support**:

- Provide timely and accurate responses to customer inquiries and concerns via social media platforms.
- Effectively communicate with customers in both Japanese and English, ensuring understanding and satisfaction.
- Resolve customer issues efficiently and professionally, utilizing available tools and resources.
- Escalate complex issues to relevant departments when necessary.
- **Platform Management**:

- Monitor social media channels for incoming messages and comments.
- Maintain a positive and engaging online presence.
- Contribute to the development and implementation of social media strategies.
- **Knowledge Base**:

- Stay updated on product knowledge, company policies, and industry trends.
- Contribute to the maintenance and expansion of the knowledge base.

**Requirements**:

- **Fluency in Japanese and English**:

- Native fluency in Japanese is essential.
- Strong written and verbal communication skills in both languages.
- **Customer Service Skills**:

- Excellent customer service orientation with a focus on empathy and problem-solving.
- Ability to remain calm and professional under pressure.
- **Technical Skills**:

- Proficiency in using social media platforms and tools.
- Basic computer skills and familiarity with customer relationship management (CRM) systems.
- **Teamwork**:

- Ability to collaborate effectively with team members and cross-functional departments.

**Job Title (Japanese)**: ソーシャルメディアチャットサポート (日本語 + 英語)

**会社名 (Japanese)**: [会社名]

**仕事内容 (Japanese)**:
ソーシャルメディアチャットサポートスペシャリストとして、当社の日本語を話すお客様に卓越したカスタマーサービスを提供します。ソーシャルメディアプラットフォームを通じて、お客様からのお問い合わせに迅速に対応し、問題を解決し、良好な顧客関係を築いていただきます。

**主な業務**:

- **カスタマーサポート**:

- ソーシャルメディアプラットフォームを通じて、お客様からのお問い合わせや懸念事項にタイムリーかつ正確に対応します。
- 日本語と英語の両方で効果的にコミュニケーションを取り、お客様の理解と満足度を確保します。
- 利用可能なツールやリソースを活用して、お客様の問題を効率的かつプロフェッショナリーに解決します。
- 必要に応じて、複雑な問題を関係する部門にエスカレーションします。
- **プラットフォーム管理**:

- ソーシャルメディアチャンネルで受信したメッセージやコメントを監視します。
- オンライン上でポジティブで魅力的なプレゼンスを維持します。
- ソーシャルメディア戦略の開発と実施に貢献します。
- **ナレッジベース**:

- 製品知識、会社ポリシー、業界トレンドに精通しています。
- ナレッジベースの維持と拡張に貢献します。

**要件**:

- **日本語と英語の流暢さ**:

- 日本語のネイティブレベルの流暢さが不可欠です。
- 日本語と英語の両方において、優れた書面および口頭でのコミュニケーションスキル。
- **カスタマーサービススキル**:

- 共感と問題解決に重点を置いた優れたカスタマーサービス志向。
- 圧力下でも冷静かつプロフェッショナルな対応が可能です。
- **技術スキル**:

- ソーシャルメディアプラットフォームやツールの使用に熟練していること。
- 基本的なコンピュータースキルとカスタマーリレーションシップマネジメント(CRM)システムの知識。
- **チームワーク**:

- チームメンバーやクロスファンクショナル部門と効果的に協力できる能力。

Pay: RM2,500.00 - RM10,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- Japanese (required)
- English (required)



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