Social Media Mandarin-speaking Chat Support
7 months ago
Position: Mandarin-Speaking Chat Support Representative
Job Summary:
We are currently seeking a highly motivated and customer-oriented individual to join our dynamic team as a Mandarin-speaking Chat Support Representative. In this role, you will primarily be responsible for assisting our users with their inquiries and providing excellent service via our chat platform. Your exceptional linguistic skills, combined with your passion for helping others, will contribute to creating a positive and seamless user experience.
**Responsibilities**:
- Respond promptly and professionally to user inquiries via chat, providing accurate information and efficient solutions.
- Understand and address user concerns, complaints, and requests with empathy and patience, ensuring complete user satisfaction.
- Maintain a high level of product knowledge and stay up-to-date with platform updates and policies to provide accurate and effective support.
- Collaborate closely with our team to escalate and resolve complex issues to ensure timely resolution.
- Identify trends and patterns in user feedback, and report them to the team to improve our products and services.
- Strive to exceed performance metrics, including response time, resolution time, and customer satisfaction ratings.
- Adapt to evolving systems, tools, and technologies to ensure continuous improvement in support quality.
- Document user interactions and provide clear and concise summaries of inquiries and resolutions.
**Requirements**:
- Fluency in Mandarin and English (both written and spoken) with excellent communication skills. Additional language proficiency is a plus.
- Proven experience in a customer support or similar role, preferably in a fast-paced environment.
- Strong problem-solving skills and ability to think creatively for effective issue resolution.
- Empathy, patience, and the ability to handle challenging customer interactions with professionalism.
- Excellent multi-tasking and organizational skills with a keen attention to detail.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Quick learner, eager to acquire new skills and adapt to changing processes.
职位:普通话客服聊天代表
职位摘要:
我们目前正在寻找一位积极主动、以客户为导向的个人加入我们充满活力的团队,担任普通话客服聊天代表。在这个角色中,您主要负责通过我们的聊天平台协助用户的问题,并提供卓越的服务。您的出色语言技巧,结合您对帮助他人的热情,将为创造积极和无缝的用户体验做出贡献。
职责:
- 及时、专业地回答用户的聊天咨询,提供准确的信息和高效的解决方案。
- 以同情心和耐心理解和解决用户的关注、投诉和请求,确保用户满意度。
- 保持高水平的产品知识,并及时了解平台更新和政策,以提供准确有效的支持。
- 与团队紧密合作,升级和解决复杂问题,确保及时解决。
- 发现用户反馈中的趋势和模式,并向团队报告,以改进我们的产品和服务。
- 努力超越绩效指标,包括响应时间,解决时间和客户满意度评级。
- 适应不断发展的系统、工具和技术,以确保支持质量的持续改进。
- 记录用户交互,并对咨询和解决方案提供清晰简明的总结。
要求:
- 普通话和英语流利(书面和口语),具有出色的沟通能力。会其他语言是优势。
- 在客户支持或类似角色方面具有实际经验,最好是在快
**Salary**: RM2,500.00 - RM4,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Language**:
- Mandarin (required)
- English (required)
Ability to Commute:
- KL Sentral (required)
Ability to Relocate:
- KL Sentral: Relocate before starting work (required)
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