C17- Social Media Chat Support
7 months ago
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following clients documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the clients processes.
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
**Salary**: RM3,200.00 - RM4,100.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Overtime pay
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- social media chat support: 1 year (required)
**Language**:
- speak and write in Simplified and Traditional Mandarin (required)
Ability to Commute:
- KL Sentral (required)
Ability to Relocate:
- KL Sentral: Relocate before starting work (required)
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