Social Media Vietnamese-speaking Chat Support

2 weeks ago


Brickfields, Malaysia REGENERATION RESOURCES Full time

Are you a dynamic individual fluent in Vietnamese and passionate about providing exceptional customer support? We are seeking a talented Chat Support Representative to join our team and elevate our customer service experience to new heights. As a crucial member of our support team, you will play a pivotal role in assisting and engaging with our diverse user base, ensuring their satisfaction and building lasting relationships.

**Responsibilities**:

- **Customer Engagement**: Respond promptly and professionally to customer inquiries via chat, addressing their concerns, and providing solutions in a friendly and helpful manner.
- **Problem Resolution**: Proactively identify and troubleshoot customer issues, utilizing critical thinking and creative problem-solving skills to ensure a positive resolution.
- **Product Knowledge**: Stay informed about our products and services to provide accurate information and assistance to customers, contributing to their overall satisfaction.
- **Communication Skills**: Demonstrate excellent written communication skills in Vietnamese, maintaining a friendly and empathetic tone to connect with customers and foster positive interactions.
- **Multitasking**: Manage multiple chat conversations simultaneously while maintaining high-quality responses and meeting performance targets.
- **Quality Assurance**: Adhere to established guidelines and protocols to ensure consistent and high-quality customer support, contributing to a positive brand image.
- **Feedback Loop**: Provide valuable insights from customer interactions to help improve our products and services, serving as a bridge between users and internal teams.

**Qualifications**:

- **Fluency in Vietnamese**: Proficient written and spoken communication skills in Vietnamese are essential.
- **Customer-Centric Attitude**: Passion for delivering outstanding customer service and a commitment to exceeding customer expectations.
- **Adaptability**: Ability to thrive in a fast-paced environment, adapt to changes, and handle a high volume of customer interactions.
- **Tech Savvy**: Comfortable navigating various software tools and platforms to assist customers effectively.
- **Team Player**: Collaborative mindset with a willingness to work closely with team members to achieve common goals.
- **Empathy**: Ability to understand and empathize with customers' needs, providing support that goes beyond basic problem-solving.

**Benefits**:

- Competitive salary
- Opportunities for career growth and development
- Positive and inclusive work environment

**Salary**: RM2,500.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Rotational shift

**Language**:

- Vietnamese (required)
- English (required)

Ability to Commute:

- KL Sentral (required)

Ability to Relocate:

- KL Sentral: Relocate before starting work (required)



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