Social Media Chat Support(Vietnamese Speaking)

1 week ago


Brickfields, Malaysia REGENERATION RESOURCES Full time
**Description**

We are seeking a dedicated and customer-oriented individual to join our team as a Social Media Chat Support(Vietnam Speaking). In this role, you will be responsible for providing exceptional customer support through various social media channels. You will play a key role in maintaining our brand reputation and ensuring customer satisfaction.

As a Social Media Chat Support(Vietnam Speaking), you will be interacting with customers through chat, addressing their queries, resolving issues, and providing product information. Your deep understanding of social media platforms and excellent communication skills will be crucial in delivering timely and accurate responses. Additionally, you will collaborate with other team members to handle escalated customer concerns and provide guidance when necessary.

**Responsibilities**
- Responding to customer queries and concerns through social media chat in a timely manner
- Providing accurate and detailed information about products and services
- Resolving customer issues and complaints effectively
- Collaborating with team members to handle escalated situations
- Maintaining up-to-date knowledge of company products and policies
- Monitoring social media channels for customer feedback and addressing issues promptly
- Documenting customer interactions and keeping records of inquiries and resolutions

**Requirements**:

- Fluency in written and spoken Vietnamese
- Outstanding communication skills with a friendly and professional tone
- Strong problem-solving abilities and attention to detail
- Ability to work well in a team and under pressure
- Knowledge of various social media platforms
- Prior experience in customer support or a related field is a plus
- Excellent organizational and multitasking skills
- Availability to work flexible hours, including weekends and holidays

**Chức danh: Đại diện hỗ trợ trò chuyện qua mạng xã hội (Nói tiếng Việt)**

**Mô tả công việc**:
Chúng tôi đang tìm kiếm một Đại diện hỗ trợ trò chuyện qua mạng xã hội năng động và có kỹ năng giao tiếp tốt để tham gia vào đội ngũ của chúng tôi. Bạn sẽ chịu trách nhiệm tương tác với khách hàng thông qua các nền tảng mạng xã hội như Facebook, Twitter, Instagram, v.v., trả lời câu hỏi của họ, cung cấp thông tin và giải quyết các vấn đề mà họ gặp phải.

**Trách nhiệm chính**:

- Tương tác trực tiếp với khách hàng thông qua các nền tảng mạng xã hội.
- Trả lời câu hỏi của khách hàng và cung cấp thông tin liên quan.
- Giải quyết các vấn đề mà khách hàng gặp phải khi sử dụng sản phẩm hoặc dịch vụ của chúng tôi.
- Hiểu rõ về sản phẩm và dịch vụ của công ty để cung cấp thông tin chính xác.
- Hợp tác chặt chẽ với các thành viên trong nhóm, chia sẻ thông tin để cải thiện chất lượng dịch vụ.

**Yêu cầu công việc**:

- Khả năng nói và viết tiếng Việt một cách trôi chảy.
- Ít nhất 1 năm kinh nghiệm trong lĩnh vực dịch vụ khách hàng hoặc lĩnh vực liên quan.
- Hiểu biết về các nền tảng mạng xã hội và công cụ trò chuyện trực tuyến.
- Kỹ năng giao tiếp và kỹ năng giao tiếp tốt.
- Có khả năng làm việc dưới áp lực và giải quyết vấn đề.

Pay: RM2, RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- Vietnamese (required)
- English (required)

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