Social Media Chat Support
1 week ago
Job Summary:
Our company is seeking a highly motivated and detail-oriented individual to join our Social Media Support team as a Chat Support Specialist.
As a Chat Support Specialist, you will be responsible for providing outstanding customer service and support to our Vietnamese-speaking customers through social media channels.
The role requires strong written communication skills in Vietnamese and English, as well as exceptional problem-solving abilities.Responsibilities:
- Respond to customer inquiries and provide accurate and timely support primarily through chat-based platforms, such as Facebook Messenger and Instagram Direct.
- Offer customer assistance regarding product information, order inquiries, issue resolution, and general inquiries, always ensuring customer satisfaction and building customer loyalty.
- Proactively engage with customers on social media platforms, initiating conversations about new products, promotions, and other relevant topics.
- Collaborate closely with the Social Media Manager and other team members to resolve complex inquiries and ensure a seamless customer experience across all touchpoints.
- Monitor social media platforms for customer comments, escalating any emerging customer concerns or issues to the appropriate internal teams for further investigation and resolution.
- Maintain a thorough understanding of company policies, products, and services to accurately resolve customer inquiries and provide up-to-date, factually correct information.
- Keep accurate records of customer interactions, maintaining a comprehensive log of inquiries, resolutions, and follow-up actions taken.
- Identify trends and frequently asked questions to create useful and informative resources, such as FAQs or knowledge base articles, to help streamline customer support processes.
- Stay up to date with social media trends and platform updates, incorporating them into customer support strategies to ensure a consistent brand image.
- Coordinate with other departments, such as Sales or Marketing, to provide regular reports on customer feedback and insights gathered from social media chat interactions.
Qualifications:
- Fluency in both written and spoken korean and English is essential.
- Proven experience in a customer service or similar role, ideally involving chat-based support, social media management, or communications.
- Exceptional written communication skills in Vietnamese, with the ability to convey complex ideas clearly and succinctly.
- Strong understanding of social media platforms,ir respective chat-based messaging systems.
- Solid problem-solving skills and ability to think critically, identifying creative solutions to resolve customer inquiries and issues.
- Ability to multitask and prioritize effectively, especially during high-volume periods, while maintaining attention to detail and accuracy.
- Strong interpersonal and customer-oriented skills, with a passion for delivering an exceptional customer experience.
- Ability to adapt quickly to changing priorities and work in a fast-paced, dynamic environment.
- Self-motivated and proactive, with a willingness to learn and continuously improve customer support strategies.
Preferred:
- Experience in the e-commerce industry or with consumer product brands.
- Familiarity with social media listening and monitoring software.
- Basic knowledge of HTML and CSS for troubleshooting minor technical issues related to social media platforms.
Salary:
RM2, RM9,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (required)
Language:
- Korean (required)
-
Social Media Chat Support
3 days ago
Brickfields, Malaysia REGENERATION RESOURCES Full timeCalling all social media enthusiasts and customer service superstars! We're on the hunt for exceptional Chat Support Representatives to join our dynamic team at a cutting-edge technology company. If you're passionate about helping others, have a knack for solving problems, and love engaging with people online, this is your chance to make a real...
-
Social Media Chat Support
1 week ago
Brickfields, Malaysia ManpowerGroup Full timeSocial Media Chat Support 247 Local MandarinFresh Grads(Able to speak and write in Simplified and Traditional Mandarin)Salary: RM3, RM4,500.00 per monthEducation: Bachelor's (preferred)Experience:Chat Support: 1 year (preferred)Language: English (preferred) Mandarin (required)
-
Mandarin Speaking Social Media Chat Support
2 weeks ago
Brickfields, Malaysia REGENERATION RESOURCES Full timeJob Summary: We are seeking a highly motivated and customer-centric individual to join our team as a Mandarin-Speaking Social Media Chat Support Specialist. As a vital member of our customer support team, you will be responsible for providing exceptional service and support to users on various social media platforms. Your primary focus will be assisting...
-
Social Media Chat Support
3 days ago
Brickfields, Malaysia ManpowerGroup Full time**Social Media Chat Support 24*7 Local Mandarin** **Fresh Grads** (Able to speak and write in Simplified and Traditional Mandarin) **Salary**: RM3,000.00 - RM4,500.00 per month **Education**: - Bachelor's (preferred) **Experience**: - Chat Support: 1 year (preferred) **Language**: - English (preferred) - Mandarin (required)
-
Social Media Chat Support
3 weeks ago
Brickfields, Malaysia REGENERATION RESOURCES Full timeJob Summary: Our company is seeking a highly motivated and detail-oriented individual to join our Social Media Support team as a Chat Support Specialist. As a Chat Support Specialist, you will be responsible for providing outstanding customer service and support to our Vietnamese-speaking customers through social media channels. The role requires strong...
-
Social Media Chat Support(Thai Speaking)
2 months ago
Brickfields, Malaysia REGENERATION RESOURCES Full time**Description** We are seeking a highly motivated and customer-centric individual to join our team as a Social Media Chat Support (Thai Speaking). In this role, you will be responsible for providing excellent customer service and support via various social media platforms. As a telecom company, we value the importance of building strong relationships with...
-
Social Media Chat Support(Vietnamese Speaking)
2 months ago
Brickfields, Malaysia REGENERATION RESOURCES Full time**Description** We are seeking a dedicated and customer-oriented individual to join our team as a Social Media Chat Support(Vietnam Speaking). In this role, you will be responsible for providing exceptional customer support through various social media channels. You will play a key role in maintaining our brand reputation and ensuring customer...
-
Social Media Chat Support(Thai Speaking)
1 week ago
Brickfields, Malaysia REGENERATION RESOURCES Full timeDescriptionWe are seeking a highly motivated and customer-centric individual to join our team as a Social Media Chat Support (Thai Speaking). In this role, you will be responsible for providing excellent customer service and support via various social media platforms. As a telecom company, we value the importance of building strong relationships with our...
-
Social Media Chat Support Specialist
2 weeks ago
Brickfields, Malaysia REGENERATION RESOURCES Full timeAre you a social media-savvy individual with a passion for helping others? Do you excel at providing exceptional customer service and have a knack for problem-solving? If so, we have the perfect opportunity for you! As a Social Media Chat Support Specialist at our dynamic and innovative company, you will be at the forefront of our online community, engaging...
-
Brickfields, Malaysia REGENERATION RESOURCES Full time**Description**We are seeking a dedicated and customer-oriented individual to join our team as a Social Media Chat Support(Vietnam Speaking). In this role, you will be responsible for providing exceptional customer support through various social media channels. You will play a key role in maintaining our brand reputation and ensuring customer satisfaction.As...
-
Brickfields, Malaysia REGENERATION RESOURCES Full timeJob Description: We are currently seeking a talented and customer-focused Social Media Chat Support Specialist who is fluent in Thai to join our team. As a Social Media Chat Support Specialist, you will be responsible for providing exceptional customer service through various social media channels. In this role, you will engage with customers and address...
-
Social Media Chat Support
3 weeks ago
Brickfields, Malaysia ManpowerGroup Full time**Social Media Chat Support 24*7 Local Mandarin** **Working hour: 24*7 shift hour** **Important: Able to speak and write in Simplified and Traditional Mandarin** **Essential Functions/Core Responsibilities** - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for...
-
Brickfields, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time**" Exciting Opportunity in KL Sentral, Malaysia! "** **We're looking for talented individuals to join our team as Social Media Chat Support Specialists (Mandarin + English)!** - **Position**:Social Media Chat Support ( MANDARIN + English ) for KL Sentral, Malaysia**: - **Working Location**: KL Sentral, Malaysia - **Working Hours**: 24*7 (9 Hours Including...
-
Social Media Chat Support Advisor
1 week ago
Brickfields, Malaysia eTeam Workforce Full timeDUTIES AND RESPONSIBILITIES: Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and...
-
Social Media Chat Support Advisor
3 weeks ago
Brickfields, Malaysia eTeam Workforce Full time**DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry...
-
Chat Support Reprensentative
3 weeks ago
Brickfields, Malaysia REGENERATION RESOURCES Full timeOur company is seeking a skilled and enthusiastic individual to join our team as a Social Media Chat Support Specialist. As a chat support specialist, you will be responsible for delivering excellent customer service through social media channels. Fluency in Vietnamese and strong communication skills are essential for this role. **Responsibilities**: -...
-
Social Media Chat Support
1 week ago
Brickfields, Malaysia ManpowerGroup Full time**Social Media Chat Support 24*7 Local Mandarin** **Working hour: 24*7 shift hour** **Important: Able to speak and write in Simplified and Traditional Mandarin** **Essential Functions/Core Responsibilities** - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for...
-
Immediate Hiring
2 months ago
Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**JOB SCOPE**: - Handle and assist customers’ general inquiries via chat support systems for social media eg, FB, Insta. - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and...
-
Immediate Hiring
2 days ago
Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**JOB SCOPE**: - Handle and assist customers’ general inquiries via chat support systems for social media eg, FB, Insta. - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and...
-
Chat Support
1 week ago
Brickfields, Malaysia ManpowerGroup Full timeLanguages - MandarinProfile - Social Media -Chat SupportLocation - KL SentralHours of Operation - 24*7Min. Requirements - Fresh Grads (Able to speak and write in Simplified and Traditional Mandarin)Education - Degree No CS experience / Diploma 1 year CS experience / High school 3 years CS experienceSalary: RM3, RM4,000.00 per monthEducation: Bachelor's...