Social Media Chat Support

7 months ago


Brickfields, Malaysia REGENERATION RESOURCES Full time

Calling all social media enthusiasts and customer service superstars We're on the hunt for exceptional Chat Support Representatives to join our dynamic team at a cutting-edge technology company. If you're passionate about helping others, have a knack for solving problems, and love engaging with people online, this is your chance to make a real impact.

**Responsibilities**:

- Provide real-time chat support to our valued users across multiple social media platforms
- Quickly and efficiently resolve queries related to our products and services
- Offer clear and concise instructions and solutions, ensuring a seamless experience for users
- Gather and document user feedback to identify recurring issues and areas for improvement
- Maintain a professional and approachable demeanor in all interactions, fostering positive relationships with users
- Collaborate with the wider support team to escalate complex queries and provide resolution within established timeframes
- Stay abreast of platform updates and industry best practices to ensure the provision of accurate and up-to-date support

**Qualifications**:

- Excellent written and verbal communication skills
- Exceptional customer service orientation with a strong desire to help others
- Advanced troubleshooting and problem-solving abilities
- Proficient in using a variety of chat support tools and platforms
- Ability to work in a fast-paced and dynamic environment
- Strong attention to detail and accuracy
- Passion for social media and eagerness to learn new platforms and trends

**Salary**: RM2,302.89 - RM4,600.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Application Question(s):

- Are you able to Start Immediately(Yes)

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- English (required)



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